Receptionist

Job Details Job Location: Mission Ridge Ski & Board Resort - Wenatchee, WA 98801, Salary Range: $17.51 - $19.78 Hourly, Job Category: Marketing, Receptionist Job Description Class/Group: Hourly/Non-Exempt, Group IV Reports to: Chief Marketing Officer Pay Range: $17.51-$19.78/hr Supervises: N/A Status: Winter Seasonal (Oct.-Apr.), Full-Time Central Purpose To enrich the lives of our community by providing joy and freedom through exploration Core Values Seek first to help - Dedicated to results - Optimism in action - Solution seekers Receptionist Job Summary The Receptionist at Mission Ridge Ski & Board Resort plays a crucial role in creating the first and lasting impression for all guests. Serving as the front-line representative, the Receptionist is responsible for providing exceptional customer service, managing inquiries through phone, email, and walk-in interactions, and offering administrative support across multiple departments. This position requires a warm, professional demeanor, strong organizational skills, and the ability to thrive in a dynamic, fast-paced environment. The ideal candidate is dependable, communicative, and able to work overtime, weekends, and holidays. In addition to guest-facing duties, this role is vital in supporting internal operations and fostering clear communication across departments. Essentials Jobs Responsibilities/Duties/Tasks Phone System Management: Answer a multi-line phone system, transfer or screen all incoming calls, take messages when necessary, and ensure timely delivery to the appropriate recipients. Email Response: Respond promptly and professionally to guest emails, addressing inquiries, requests, and concerns. Email System Oversight: Maintain the resort's email system by organizing communications and directing them appropriately. Guest Greeting: Greet guests with a friendly and positive attitude; answer general questions or direct them to the appropriate department. Office Supply Management: Track and manage inventory of office supplies and place orders as requested by all departments. Lost & Found: Maintain a current list of Lost and Found items and ensure proper return to guests. Claims Handling: Receive and document damaged item claims, and direct them to the Administration Department. Donations: Collect and process donation requests efficiently. Document Management: Generate correspondence, create form documents, and manage digital filing systems. Data Entry: Perform data entry tasks for multiple departments including Accounting, Marketing, Skier Services, Mountain Operations, Base Operations, and Administration. Mail Processing: Operate postage meter and handle bulk mailings for department managers or administration. Voicemail System: Maintain and train staff on the resort's voicemail system. Work Environment: Keep the administration area clean and organized. Departmental Support: Assist multiple departments with various administrative projects as needed. Skills Preferred Communication Skills: Excellent verbal and written communication skills for phone, email, and in-person guest interactions. Customer Service: Friendly and professional demeanor with a guest-focused mindset. Technical Proficiency: Extensive knowledge of MS Word, Excel, Access, and Outlook. Organization: Strong ability to manage multiple tasks, maintain digital filing systems, and track inventory. Administrative Experience: Competency in data entry, document creation, and office procedures. Adaptability: Ability to work efficiently in a busy, fast-paced environment and remain calm under pressure. Team Collaboration: Willingness to assist various departments and contribute to smooth internal operations. Dependability: Must be reliable and able to work overtime, weekends, and holidays as required. Education/Experience High school diploma or equivalent required. A minimum of two years’ experience as a receptionist or comparable administrative role is preferred. Must have extensive working knowledge of Google Workspace (Docs, Sheets, Slides, Drive, Gmail, and Calendar). Physical Demands Rarely (0-12%), Occasionally (12-33%), Frequently (34-66%), Regularly (67-100%) Seeing: Regularly -Must be able to read reports and use computer Hearing: Regularly -Must be able to hear well enough to communicate with coworkers. Standing/Walking: Regularly -Consistent and constant standing and walking while in operation. Climbing/Stooping/Kneeling: Frequently -The position requires the ability to stand, walk, climb, balance, kneel, stoop, and crouch for extended periods. Lifting/Pulling/Pushing: Regularly -Must be able to lift a minimum of 50 pounds Fingering/Grasping/Feeling: Regularly -Must be able to write, type, and use phone system Note: The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skill required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer. Final candidates may be subject to background screening. #J-18808-Ljbffr Mission Ridge Ski Resort