Quality Control Specialist

Quality Control Specialist - Roadway Moving - New York

Founded in 2008 by Ross Sapir, Roadway Moving is built on the core principles of accountability, kindness, generosity, and dedication. These values drive a culture of excellence, where our people—not just our trucks—set us apart in a crowded industry. We believe in investing in both our employees and our clients, fostering an environment rooted in respect, urgency, clear communication, and appreciation. At Roadway, we don't just move boxes, we move lives, and we do it with a commitment to making the experience remarkable for everyone involved.

We are seeking a detail-oriented and customer-focused Field Quality Control Specialist and a Lead to ensure the highest standards are upheld on residential moves throughout the tri-state area. This role is responsible for visiting job sites, evaluating crew performance, and ensuring that all moving operations meet company expectations, safety standards, and client needs—particularly with high-profile clients.

Key Responsibilities:

• Conduct on-site inspections of packing, loading, unloading, and overall move execution
• Ensure all work meets company policies, customer expectations, and safety regulations
• Monitor crews in real time, offering support and resolving issues as they arise
• Deliver constructive feedback and on-the-spot coaching to moving crews
• Provide exceptional customer service and de-escalate issues professionally when needed
• Serve as a key point of contact for clients during move execution, especially high-profile individuals
• Maintain accurate records of job visits, client feedback, and quality metrics
• Collaborate with dispatch and operations to address issues and improve processes
• Identify recurring problems and recommend improvements to training or procedures
• Support new crew member training on quality standards, safety, and professionalism
• Generate reports if and when needed on the field performance

Qualifications:

• Prior experience in quality audit the moving industry, consumer service, or hospitality is needed
• Moving experience is required
• Strong customer service skills; ability to remain calm, courteous, and solution-oriented
• Must be comfortable dealing with high-net-worth and VIP clientele
• Clean driving record and valid driver's license (company vehicle provided)
• Excellent communication skills (verbal and written in English)
• Proven ability to assess team performance and give effective feedback
• Physically able to be on-site, including walking, lifting, and evaluating loading processes
• Strong organizational and problem-solving skills
• Strong attention to detail
• Tech-savvy and comfortable with basic reporting tools and mobile communication

Salary depends on the level of role and experience: $23/h - 35/h

This role may be filled at the Specialist or Lead level depending on experience and demonstrated capability.

Roadway Movers, Inc. is proud to be an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Roadway Movers, Inc. makes hiring decisions based solely on qualifications, merit, and business needs at the time.