Implementation Manager [Remote]

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Implementation Manager based in the United States, working with 9amHealth.

This role sits at the center of the client onboarding journey, ensuring that new employer and partner implementations are executed smoothly from contract signature through go-live and beyond. You will serve as the operational driver of complex launches, coordinating across multiple internal teams and external stakeholders. The position blends project management, technical configuration, and client-facing leadership in a fast-paced, mission-driven healthcare environment. You will manage timelines, dependencies, and integrations that directly impact member access to care. The role requires strong analytical thinking and the ability to anticipate and resolve issues before they affect clients. It is ideal for someone who thrives in structured execution while navigating technical and operational complexity.

Accountabilities:

• Own the full implementation lifecycle for new employer and partner clients from contract signature through go-live and post-launch support
• Build and manage detailed project plans with clear milestones, dependencies, owners, and timelines
• Lead client kickoff meetings and working sessions as the primary implementation point of contact
• Coordinate across Sales, Product, Clinical, Operations, and Partnerships to ensure smooth execution and handoffs
• Configure and manage technical integrations including HRIS connections, SSO, eligibility files, and data feeds
• Troubleshoot integration and configuration issues, escalating to Product and Engineering when necessary
• Track implementation KPIs such as time-to-launch, issue resolution time, and launch quality
• Maintain accurate documentation across CRM and project management systems
• Support ongoing configuration updates and expansion onboarding after go-live

Requirements:

• 5+ years of experience in implementation, onboarding, project management, or related client-facing operational roles
• Experience in digital health, SaaS, employer benefits, or B2B2C environments preferred
• Strong technical understanding of APIs, data formats, file transfers, and system integrations
• Experience managing multiple concurrent complex implementations
• Proficiency with tools such as Asana, Jira, Slack, and Confluence
• Excellent communication skills with the ability to translate technical concepts for non-technical audiences
• Strong problem-solving mindset with proactive issue identification and resolution skills
• Experience working with employer groups or benefits administration systems is a strong plus

Benefits:

• Health, dental, and vision insurance coverage
• Flexible PTO and remote-first work flexibility
• Professional development budget and continuing education support
• Opportunity to contribute to improving chronic disease care at scale
• Collaborative, mission-driven, global team environment
• Exposure to AI-enabled healthcare and virtual care innovation
• Opportunity to shape scalable implementation processes in a growing organization

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.