Manager, Business Strategy & Analytics

Job Description

Job Description

This position, reporting to the Senior Director, Digital Strategy, is responsible for translating data into strategic insights and building data-driven solutions that solve business problems across revenue-generating departments at the Washington Nationals. Drawing on a deep understanding of the Nationals’ data and technical tools, the Manager, Business Strategy & Analytics will partner with Ticketing, Marketing, Corporate Partnerships, Nationals Park Events, and other departments to evaluate performance, develop customer segmentation, build models, and guide commercial decision-making. This role pairs hands-on technical execution – working with large, multi-source datasets, developing models, and creating dashboards – with executive-level storytelling that distills complex topics into clear, persuasive recommendations. The position requires strong data management and analytical skills, fluency with SQL and modern data tools, exceptional written and verbal communication, attention to detail, and the ability to lead multiple simultaneous projects in a fast-paced, cross-functional environment.

The Nationals are a military-friendly organization actively recruiting veterans and spouses.

Essential Duties and Responsibilities:

Strategic Analysis & Revenue Support

• Partner with revenue-generating departments (Ticketing, Marketing, Corporate Partnerships, Broadcast, and Nationals Park Events) to evaluate business performance, uncover emerging trends, and recommend actions that optimize revenue and fan engagement.
• Lead strategic projects such as sales forecasting, promotional effectiveness, pricing and market analyses, and business case development.
• Translate data, research, and strategic insight into structured, narrative-driven executive presentations that guide leadership through key messages and recommendations for both internal and external audiences.

Data-Driven Solutions & Modeling

• Develop and maintain a deep understanding of the organization’s data environment, and design data-driven solutions that solve business problems and accelerate decision-making.
• Work with large, multi-source datasets (ticketing, CRM, concessions, retail, and digital) to generate insights that guide operational and commercial decisions.
• Build and maintain financial and revenue-focused models that support scenario planning, sensitivity analysis, and strategic prioritization
• Design and maintain customer segmentation to inform targeting, personalization, and customer lifetime value strategies across departments.
• Ensure data accuracy, consistency, and integrity across all analyses, dashboards, and reporting.

Business Intelligence & Reporting

• Lead the development of real-time dashboards and visualizations for Ticketing, Marketing, Corporate Partnerships, Nationals Park Events, and Ballpark Operations.
• Define, track, and report on organizational KPIs and performance metrics
• Communicate findings clearly and credibly to both technical and non-technical audiences.
• Other duties as assigned.

Compensation:

The projected annual salary range for this position is $84,577.50 - $90,000 per year. Actual pay is based on several factors, including but not limited to the applicant’s: qualifications, skills, expertise, education/training, certifications, and other organization requirements. Starting salaries for new employees are frequently not at the top of the applicable salary range.

Benefits:

The Nationals offer a competitive and comprehensive benefits package that presently includes:

• Paid vacation and sick leave, paid holidays throughout the year and a holiday break in December
• Medical, dental, vision, life and AD&D insurance
• Short- and long-term disability insurance
• Flexible spending accounts
• 401(k) and pension plan
• Access to complimentary tickets to Nationals home games
• Employee discounts
• Free onsite fitness center

Equal Opportunity Employer:

The Nationals are dedicated to offering equal employment and advancement opportunities to all individuals regardless of their race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, matriculation, political affiliation, genetic information, disability, or any other protected characteristic under applicable law.