Planning Analyst

Short Term Planning AnalystJoin us in building the future of finance.Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you're ready to be at the epicenter of this historic cultural and financial shift, keep reading.About The Team + RoleWe are building an elite team, applying frontier technologies to the world's biggest financial problems. We're looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn't a place for complacency, it's where ambitious people do the best work of their careers. We're a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards.The Workforce Optimization team ensures the right staffing levels are in place to support customers effectively while balancing efficiency and scale. The team works closely with Operations, Forecasting, and vendor partners to align staffing with demand and maintain consistent service levels. Team members focus on measurable outcomes such as service level attainment, forecasting accuracy, and operational efficiency. You'll contribute to improving how staffing decisions are made and executed across short-term planning horizons!As a Short Term Planning Analyst, you will support staffing performance across a 1–90 day horizon by analyzing data, identifying gaps, and recommending adjustments. You will use reporting, modeling, and trend analysis to improve forecast accuracy and staffing outcomes. This role plays a key part in ensuring the business responds effectively to changing demand, especially during high-impact events. You will also help refine processes to improve consistency, scalability, and decision-making!This role is based in our Denver, CO; Westlake, TX; and Chicago, IL offices, with in-person attendance expected at least 3 days per week.At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams.What You'll DoDrive performance against critical metrics (e.g., SLA, interval-level attainment) through data-driven staffing decisionsAnalyze trends and identify root causes of forecast variance, performance gaps, and operational inefficienciesDevelop and manage reports, and models to inform short-term staffing strategiesPartner cross-functionally with Operations, Forecasting, and BPO partners to improve staffing outcomes and productivityTranslate data into clear insights and actionable recommendations for leadershipSupport real-time and short-term staffing adjustments during business-critical eventsIdentify opportunities to improve, automate, and scale workforce planning processesWhat You Bring1–3 years of experience in analytics, operations, consulting, or a similar role focused on problem-solvingStrong analytical skills with advanced proficiency in Excel or Google SheetsExperience working with data using SQL or similar toolsAbility to break down ambiguous problems and use data to inform decisionsClear communication skills, with the ability to explain insights to a range of audiencesExperience with Python, R, or data visualization tools such as Tableau or LookerExperience working in environments with evolving priorities and changing demandWhat We OfferChallenging, high-impact work to grow your career.Performance-driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching.Best-in-class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents.Lifestyle wallet — a highly flexible benefits spending account for wellness, learning, and more.Employer-paid life & disability insurance, fertility benefits, and mental health benefits.Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!Exceptional office experience with catered meals, events, and comfortable workspaces.In addition to the base pay range listed below, this role is also eligible for bonus opportunities + equity + benefits. Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected base pay range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. For other locations not listed, compensation can be discussed with your recruiter during the interview process.Zone 1 (Menlo Park, CA; New York, NY; Bellevue, WA; Washington, DC)$98,000 - $115,000 USDZone 2 (Denver, CO; Westlake, TX; Chicago, IL)$86,000 - $101,000 USDZone 3 (Lake Mary, FL; Clearwater, FL; Gainesville, FL)$77,000 - $90,000 USDClick here to learn more about our Total Rewards, which vary by region and entity.If our mission energizes you and you're ready to build the future of finance, we look forward to seeing your application.Robinhood provides equal opportunity for all applicants, offers reasonable accommodations upon request, and complies with applicable equal employment and privacy laws. Inclusion is built into how we hire and work—welcoming different backgrounds, perspectives, and experiences so everyone can do their best. Please review the Privacy Policy for your country of application. Robinhood