Manager, Site Reliability Engineer

Manager, Site Reliability Engineer (Hybrid in South San Francisco)About the RoleWe are seeking an experienced and hands-on Site Reliability Engineering (SRE) Manager to lead our Site Operations and infrastructure initiatives. This role is responsible for ensuring the reliability, scalability, security, and performance of our cloud infrastructure and critical applications.The ideal candidate combines strong technical expertise with leadership experience and a passion for operational excellence. You will lead efforts across cloud infrastructure, observability, automation, networking, and platform reliability while partnering closely with engineering and product teams to support business-critical applications.ResponsibilitiesLead and manage the Site Operations / SRE functionOwn cloud infrastructure architecture, operations, scalability, and optimizationEnsure high availability and reliability of production applications and servicesDrive operational excellence through automation, monitoring, and incident managementDevelop and maintain observability platforms including logging, metrics, alerting, and tracingManage Kubernetes-based infrastructure and container orchestration environmentsOversee networking, DNS, CDN, and storage infrastructure across cloud environmentsCollaborate with software engineering teams to improve deployment processes, system resilience, and performanceEstablish and improve CI/CD pipelines and infrastructure-as-code practicesLead incident response, root cause analysis, and post-incident remediation effortsManage vendor and platform relationships where applicableMentor and develop SRE / Site Operations engineers and foster a culture of reliability and continuous improvementDefine and implement infrastructure security and compliance best practicesRequired Qualifications5–7+ years of experience in Site Operations, Site Reliability Engineering, Infrastructure Engineering, or related operational rolesPrior experience leading or mentoring engineering or operations teamsStrong hands-on experience with cloud infrastructure platforms (AWS, Azure, and/or GCP)Experience managing Kubernetes (K8s) environments in productionStrong understanding of networking concepts including DNS, load balancing, firewalls, routing, and CDN technologiesExperience with Akamai CDN administration and optimizationExperience with observability and monitoring platforms, including SplunkExperience with storage infrastructure and cloud-native storage solutionsStrong scripting and automation experience (Python, Bash, Terraform, or similar)Experience implementing and maintaining CI/CD pipelinesStrong troubleshooting and incident management skills in complex distributed systemsExcellent communication and cross-functional collaboration skillsPreferred QualificationsExperience managing hybrid or multi-cloud environmentsExperience with infrastructure-as-code and GitOps methodologiesFamiliarity with security best practices and compliance frameworksExperience supporting highly available enterprise or SaaS platformsStrong understanding of container security and cloud-native architecturesAbout Twist BioscienceTwist Bioscience synthesizes genes from scratch, known as “writing” DNA. Just as children learn to both read and write, the next phase of development for the genomics revolution is the ability to write DNA.At Twist Bioscience, we work in service of people who are changing the world for the better. In fields such as health care, agriculture, industrial chemicals and data storage, our unique silicon-based DNA Synthesis Platform provides precision at a scale that is otherwise unavailable to our customers.Twist Bioscience Corporation is an Equal Opportunity Employer. Twist Bioscience Corporation provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic characteristics, or any other category protected by law.The base cash compensation for this California-based role is below. In addition to base salary, this role is eligible for bonus, equity, and a generous benefits package. Final compensation amounts are determined by multiple factors, including candidate skill, experience, expertise, and location and may vary from the amount listed above. Compensation may be different in other locations.San Francisco Bay Area Pay Range$210,383—$243,210 USD