Clerical - Client Services Back Office Operations Support Specialist

Clerical - Client Services Back Office Operations Support Specialist

This role is responsible for the timely processing of various work items received via system case, email, or paper mail. It requires attention to detail, time management, and communication with peers, customers, and internal partners. The position involves conducting extensive research, with potential outbound calls to various parties, and managing a high volume of work items.

Key Responsibilities

• Perform account reconciliation, including the processing of payment allocations, refunds, and account terminations, as well as subsequent account corrections and title releases.
• Manage accounts payable duties, such as processing payments for vendor invoices and lease citations, and conducting research to ensure payments are correctly cross-charged to customer accounts.
• Handle the timely processing of repossession, charge-off, and other hostile terminations, preparing required notifications in accordance with legal guides.
• Prepare documents for Autopay enrollment and various account modifications, including due date changes, extensions, deferrals, and restructures, ensuring compliance with documented guidelines.
• Manage customer relations by reviewing incoming correspondence, creating and assigning departmental cases, and preparing response letters for outgoing mail.

Required Qualifications

A high school diploma is required.

One year of job experience in Accounts Receivable or Banking is preferred. Experience or education in other accounting-related fields is a plus.

Data entry skills are a plus.

Preferred Qualifications

• College education with a focus in Accounting or Finance.
• Strong organizational and communication skills, both verbal and written.
• Adaptability to changing environments and the ability to perform multiple functions.
• Developed analytical skills.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex, age, sexual orientation, gender identity, national origin, ancestry, citizenship, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.