Desktop Support Analyst

Job Description

We are seeking a highly skilled Desktop Support Analyst to join our IT team on a large, dynamic media campus. This role is critical in ensuring seamless technology experiences for our staff, creatives, and executives. The ideal candidate will be equally comfortable supporting Windows and macOS environments, with a strong focus on customer service, reliability, and problem-solving.

Key Responsibilities

Provide technical support for Windows and macOS desktops, laptops, and mobile devices.

Manage and administer JAMF for macOS/iOS devices, ensuring compliance and smooth deployment.

Utilize ServiceNow to track, prioritize, and resolve incidents and requests.

Support campus infrastructure including printers, phones, and peripheral devices.

Troubleshoot hardware and software issues quickly and effectively to minimize downtime.

Deliver excellent customer service by communicating clearly, empathetically, and professionally with end users.

Collaborate with IT teams to escalate and resolve complex issues.

Maintain documentation of processes, solutions, and best practices.

Ensure reliability and uptime across all supported systems and devices.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

5+ yrs of experience in Windows and macOS operating systems and troubleshooting.

Experience with JAMF for Apple device management.

Hands-on knowledge of ServiceNow or similar ITSM platforms.

Strong customer service skills with a focus on clear communication and patience.

Ability to support printers and phones in a large campus environment.

Proven reliability and ability to work independently as well as in a team.

Excellent problem-solving skills and attention to detail. Previous work in large media, entertainment, or creative environments.

Familiarity with network fundamentals and collaboration tools.

Certifications such as CompTIA A+, Microsoft, or Apple Certified Support Professional.