GUEST SERVICES HOST

Introduction
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Overview
We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.


Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits-such as day-one medical coverage, 401(k) matching, and annual performance bonus-may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Consistently providing excellent guest service, using sound judgment, exceptional interpersonal skills, and the ability to multi-task in hotel Operations, including, but not limited to Hotel Front Desk, Retail Gift Shop, RV Park, and Reservations
• Develops and maintains positive, interactive relationships with guests, building loyalty and increased frequency with VIP guests by providing excellent guest service
• Extends warm, professional greetings to guests and assigns rooms in a manner that consistently demonstrates Red Carpet Customer Service skills
• issues room keys and provides clear escort instructions to Bell Staff
• Keeps records of room availability and guests' accounts
• Reviews and determines guest comp value based upon gaming performance
• Makes an confirms reservations
• Enters accurate information into the AS400, LMS, Micros and other computer systems
• Communicates with customers about upcoming events, preferences, information about our property and directs calls to the appropriate destination
• Responds to queries, solves and/or refers problems to the correct persons following through for the guest in a professional manner at all times
• Accurately computes and records retail purchase transactions

Requirements

• High School Diploma or GED and one to three months related experience and/or training; equivalent combination of education and experience may be considered.
• Knowledge of computer keyboard, minimum of 30 wpm
• Knowledge of operating cash register for retail items.
• Valid MS Gaming License
• Ability to meet the demands of a fast-paced environment