General Manager

Benefits

• Bonus Program
• Employee Meals
• Competitive Pay
• Flexible Schedule
• Paid Vacation
• Health Insurance
• 401k Plan with Company Match

Job Summary

The General Manager (GM) assumes complete responsibility for the restaurant. The GM ensures all employees are performing their job responsibilities and are meeting company expectations.

Essential Responsibilities

• Hire and train great employees who represent our core values
• Delegate tasks to team and provide follow-up
• Hold team accountable for their performance
• Provide effective and open communication on goals during team meetings. Recognize positive contributions.
• Provide timely and thorough performance appraisals and effective development plans based on defined goals and objectives for the store
• Educate team on and enforce all appropriate personnel policies, labor laws, and security and safety procedures
• Administer payroll procedures
• Ensure team provides fast, friendly and accurate service

• Effectively handle customer complaints/issues; continuously improve mystery shopper scores
• Measure customer satisfaction and execute plan to improve both satisfaction and loyalty
• Ensure product quality, store cleanliness, maintenance and security standards are met
• Increase comp sales and deliver budgeted sales each period
• Control cost of goods, variances and inventories within the store
• Staff and schedule appropriately to control labor costs
• Ensure proper cash handling and deposit procedures are followed
• Ensure appropriate inventory and ordering systems are in place