CHIEF PEOPLE OFFICER

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CHIEF PEOPLE OFFICER

Memphis, TN, US Position Summary The Chief People Officer (CPO) at Christ Community Health Services is a strategic executive leader responsible for aligning our greatest asset — our people — with our sacred mission of providing high-quality healthcare to the underserved in the spirit of Christ. This is not a traditional HR administrative role. The CPO is the architect of our organizational culture, tasked with dismantling silos, ensuring executive accountability, and fostering a workplace where the Christ-like values CCHS teaches are the values it lives. The CPO serves as a bridge between Clinical Operations and Support Services, ensuring that every employee feels valued, safe, and empowered to serve our patients. CCHS Values & Culture As a faith-based Federally Qualified Health Center, Christ Community Health Services (CCHS) expects every team member to embody our core values in daily practice. These values are explicit, measurable performance expectations — how the work is done matters as much as what is done. Intentional Love –Extending compassionate, whole-person care to every patient, family member, and colleague. Devoted Service –Approaching every responsibility with humility, reliability, and a servant's heart. Humble Excellence –Pursuing the highest standard of clinical and professional quality while remaining teachable and Christ-centered. Employees in this role are expected to model these values in patient interactions, team collaboration, and community engagement, in support of CCHS's healing ministry. Key Responsibilities Cultural Stewardship & Mission Integration Authenticity Audit: Bridges the "values gap" by ensuring organizational behaviors — from the C-Suite to the clinics — match CCHS's religious and professional mission. Psychological Safety: Designs and implements a "Zero Retaliation" framework, ensuring all employees have a safe, confidential channel to report concerns without fear of professional reprisal. Spiritual Leadership: Collaborates with leadership to ensure CCHS's faith-based perspective is a source of inclusion, grace, and professional excellence, rather than a performative ritual. Operations Alignment: Partners directly with the COO and Clinic Directors to ensure HR is a business enabler, not a barrier, breaking down the "us vs. them" mentality between the administrative office and clinical sites. Cross-Functional Communication: Establishes transparent communication loops that prevent "grapevine" management and ensure the "why" behind every organizational change is clearly articulated to the front line. Executive Accountability & Mentoring Executive Coaching: Serves as a truth-telling advisor to the CEO and senior leadership team, providing coaching on emotional intelligence, ethical leadership, and professional conduct. Conflict Resolution: Acts as the final arbiter for high-level interpersonal conflicts, ensuring that behaviors, nepotism, and favoritism are identified and corrected immediately. Market-Based Compensation: Conducts a comprehensive overhaul of the compensation and benefits structure to ensure CCHS remains competitive in the Memphis healthcare market. Career Pathways: Creates clear, merit-based promotion paths to retain high performers (e.g., Medical Assistants moving to RN roles), so employees see a future at CCHS. HR Excellence & Confidentiality Restoring HR Trust: Rebuilds the HR department's reputation for absolute confidentiality and ethical integrity. Management Training: Implements a mandatory "Management Academy" for all clinic leads to standardize how performance is assessed, how feedback is given, and how teams are acknowledged. Jobs This Position Directly Supervises Human Resources Director and HR department leadership (organizational structure to be finalized). Position Requirements Education: Bachelor's degree in HR, Business, or a related field required; Master's degree (MBA/MA) or SPHR/SHRM-SCP certification preferred. Experience: 12+ years of progressive HR/People leadership experience, with at least 5 years in a senior executive role (VP or CHRO/CPO). Healthcare experience highly preferred. A deep personal commitment to the Christian mission of CCHS and the ability to lead with a servant-leader mindset. Proven track record of entering high-friction environments and successfully rehabilitating organizational culture. Familiarity with the Memphis community and the unique challenges of urban healthcare is a plus. Skills and Abilities: Courageous Communication: The ability to challenge other C-Suite members when their behavior deviates from organizational values. Systems Thinking: The ability to see how a policy change at CCHS headquarters affects a staff nurse in a neighborhood clinic. Empathy & Discernment: High emotional intelligence to navigate complex interpersonal dynamics. Mental Requirements Level 1 – Requires some concentration and normal attention. Generally, once the job is learned, the tasks can be performed more or less automatically. Level 2 – Requires high periods of concentration intermittently and normal attention. Generally, even once the job is learned, tasks will require normal attention to deal with recurring variables. Level 3 – Requires a high level of concentration and high level of attention intermittently. Generally, the approach to tasks may be consistent, but the number of steps required and/or the number of variables involved creates the possibility of errors unless the incumbent pays close attention. Working Conditions Typical executive office environment, with regular travel between CCHS's administrative office and clinical sites to engage directly with staff. #J-18808-Ljbffr Christ Community Health Services