Customer Experience Representative

Customer Experience Representative

We are seeking a detail-oriented and highly organized Customer Experience Representative to support our operations through high-volume order entry and quote processing. This role requires converting customer emails, quotes, and purchase orders into our ERP system (Sage) while providing clear and timely email communication back to customers. The ideal candidate thrives in a fast-paced environment, manages multiple systems at once, and takes pride in accuracy and accountability.

Responsibilities

• Enter data within Microsoft Dynamics 365, starting with order entry to support ramp up.
• Receive customer orders and quote requests via email and accurately enter them into the ERP system (Sage).
• Convert emails, quotes, and purchase orders into complete and compliant ERP transactions.
• Communicate with customers via email to confirm order details, pricing, availability, and next steps.
• Maintain accuracy while processing a high volume of orders and quotes daily.
• Navigate and multitask across multiple internal systems simultaneously.
• Utilize Microsoft Office tools, primarily Outlook, for daily communication and workflow management.
• Ensure timely responses to customer inquiries and follow-ups.
• Partner with internal teams (sales, operations, and supply chain) to resolve order-related issues.
• Maintain strong attention to detail and data integrity in all transactions.

Essential Skills

• Previous experience in high-volume customer service, order entry, quote entry, or similar administrative support role.
• Strong written and professional email communication skills.
• Proven ability to multitask effectively across multiple systems and screens.
• Experience using ERP systems; Sage experience is a strong plus.
• Proficiency with Microsoft Office, especially Outlook.
• High level of accountability, reliability, and work ethic.
• Ability to work fully onsite Monday through Friday.

Additional Skills & Qualifications

• Experience in manufacturing, distribution, or supply chain environments.
• Familiarity with order-to-cash or quote-to-order processes.
• Comfort working in a fast-paced, detail-driven setting.
• Strong communication skills, both verbal and written.
• Accountable, driven work ethic.

Work Environment

This is a fully onsite role, Monday through Friday, with potential overtime. The position offers a structured training period of approximately 3 weeks to learn systems and processes. The work environment is collaborative and process-driven, with a strong emphasis on accuracy and customer experience. Working hours are 8 am to 5 pm, with some potential overtime.

Job Type & Location

This is a Contract position based out of Mt. Juliet, TN.

Pay and Benefits

The pay range for this position is $19.00 - $19.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Mt. Juliet, TN.

Application Deadline

This position is anticipated to close on Aug 5, 2026.