Junior Systems Analyst

Job Summary As a Jr. Systems Analyst, the candidate will assist in analyzing, troubleshooting, and enhancing systems that manage homeowner policies and customer data. The Jr. Systems Analyst will collaborate with and support the system team by verifying and testing the integrity of the system’s functions, programs, and integrations in compliance with company standards. Additionally, the Jr. Systems Analyst plays an active role in requirement gathering and documenting system changes and issues for tracking. The ideal candidate has an understanding of property & casualty insurance business processes—including, but not limited to, policy administration, billing, system features, and the technical processes responsible for maintaining all aspects mentioned—or is motivated to learn the necessary foundational knowledge. Duties and Responsibilities Under supervision, develop and write various program specification documents based on business user needs and known program capabilities. Work with all levels of employees throughout the company. Drive results and solution explanations based upon audience. QA and UAT testing of the policy and billing systems to assist devs and supervisors. Understand and review rate filings for different products. Rate testing under guidance. Requirement gathering to write tickets for PS issues and basic-level system changes. Basic level system analysis, including diagnosis, investigation, issue replication, etc. required for box problems. Review internal audit results to detect trends and possible errors in rating or document programming. Learn and explore all available resources to gain further knowledge in all aspects for the system (manuals, manuscripts, documentation, historical tickets, direct reports, etc). Essential Functions Identify, analyze, and document defects, questionable functions, errors, and inconsistencies in software program functions, outputs, online screens, and content. With assistance, perform computer system rate, form, and underwriting‑edit testing for multi‑state, multi‑product operation. Perform regression testing for new product changes. Create test cases and test data manually and with automation scripts. Document, track, and communicate test plans, test results, analysis, and unresolved problems. Respond accordingly to help desk emails/tickets from all departments within the company on a rotating basis with the rest of the business analyst team. Ability to communicate clearly, verbally and in writing. Ability to understand, document, and convey technical ideas to a non‑technical audience. Ability to think critically, research, and apply findings to day‑to‑day assigned work. Ability to use computer software to access various data‑related systems. Ability to identify, analyze, and correct defects and inconsistencies in software program functions, outputs, and content. Ability to grasp foundational programming and systems concepts. Qualifications Bachelor’s degree in Computer Science, Statistics, Business Analytics or Mathematics is preferred. Knowledge of Property & Casualty insurance technology space covering any one or more of the following: policy administration, claims, billing & collections or direct P&C insurance is preferred. Knowledge of requirements gathering, documenting IT systems specifications and communication—user stories, business process flows, use case development, user interface specifications, etc. Knowledge of functional quality assurance—documenting test scenarios/test data and testing of the system from a business user perspective. Professional certifications in P&C insurance are a plus (preferable certifications from the Insurance Institute of America and/or AINS 21/22). Physical Requirements While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands and fingers to handle or feel; and reach with hands and arms. Working Conditions This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copiers, filing cabinets and fax machines. Safepoint MGA, LLC does not offer immigration sponsorship or support for this role. This includes serving as the immigration employer of record or providing documentation or assistance for work authorization processes now or in the future, including H‑1B, OPT, STEM OPT, CPT, J‑1, etc. Compensation and Benefits Market Competitive Wages Professional Development and Educational Assistance Programs Safe Harbor 401K Plan with Immediate Vesting and an Automatic Company Contribution 15 Paid Time-Off Days 3 Discretionary Days 5 Parental Leave Days 5 Jury Duty Days 5 Bereavement Days 8 Company Paid Holidays Health Insurance Dental Insurance Vision Insurance Short and Long Term Disability Insurance (company paid premium) Flexible Spending Accounts with Company Contribution Health Savings Accounts with Company Contribution Employee Life and AD&D Insurance Dependent Life and AD&D Insurance Company paid AAA Membership Company paid Identity Theft Protection Other Ancillary Insurance Benefit Programs And more… Safepoint Insurance is an equal employment opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, age or disability. We assure you that your opportunity for employment with Safepoint depends solely on your qualifications. #J-18808-Ljbffr SafePoint Insurance Company