Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Hiring bonus
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I’ve proudly owned my agency for 8 years, but my State Farm journey began long before that — I spent 21 years as a team member before becoming an agent myself. I know exactly what it’s like to be in the role I’m hiring for, and that experience shapes how I lead, support, and develop my team every day.

We’re a small but mighty group — currently 4 team members and looking to grow to 5 or 6 — and our office truly feels like a family. Everyone has a voice, and we work together to help our customers while creating a positive, encouraging atmosphere where people enjoy coming to work.

Community involvement is a big part of who I am and what our agency stands for. I’m an active Rotarian, a member of the Chamber of Commerce, and part of 100 Women Who Care. We also sponsor local youth programs and take pride in giving back wherever we can.

Team members enjoy great benefits including a 401k, health benefits, a hiring bonus, and the flexibility needed for a healthy work-life balance. This is a place where you can grow, feel supported, and make a real difference — both in your career and in the community.

ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Robin Lonas - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.