Call Center Representative (Baltimore metro area locals only) - Centralized Scheduling & Patient Support

Chesapeake Specialty Care is seeking a customer-focused and detail-oriented Call Center Representative to join our centralized scheduling and patient support team serving patients across multiple specialty practices throughout the Baltimore metropolitan area.

This position is open only to candidates who currently reside within the Baltimore, Maryland metropolitan area. While the role transitions to a primarily remote work environment following training, applicants must be local and available to attend in-person onboarding, training sessions, and occasional on-site support as needed.

This is an excellent opportunity for candidates seeking the flexibility of a primarily remote healthcare position while remaining closely connected to a collaborative local healthcare organization. Team members will complete an initial on-site training and onboarding period to ensure confidence in our systems, workflows, and service standards before transitioning to remote work.

As a key member of our patient access team, you will serve as an important first point of contact for patients, helping coordinate care, manage scheduling needs, and deliver an exceptional patient experience.

Position Highlights

• Primarily remote position following successful completion of on-site training
• Applicants must reside within the Baltimore, MD metropolitan area
• Ability to report on-site for training and operational support as needed
• Monday–Friday schedule with no weekends
• Opportunity to join a growing healthcare organization supporting multiple specialty locations

Schedule

• Monday through Friday
• No weekends
• 30-minute unpaid lunch break

Key Responsibilities

• Manage a high volume of inbound patient calls professionally and efficiently
• Respond to patient messages and return calls promptly
• Schedule, reschedule, and coordinate appointments across multiple office locations
• Support patients with provider scheduling changes and appointment updates
• Provide patients with accurate information regarding providers, services, and office locations
• Assist with general insurance, billing, and referral inquiries or direct patients to appropriate resources
• Accurately document patient interactions in the electronic medical record (EMR)
• Update patient demographics and account information as needed
• Support referrals, medical records requests, and related administrative tasks
• Collaborate with clinical and administrative teams to ensure a seamless patient experience
• Perform additional duties as needed to support departmental operations

Qualifications

• Minimum of 1 year of experience in a medical call center or medical front desk role required
• Experience with EMR systems and appointment scheduling software strongly preferred
• Strong organizational skills and attention to detail
• Excellent communication, listening, and problem-solving skills
• Ability to remain calm, compassionate, and efficient in a fast-paced environment
• Ability to work independently while also contributing to a collaborative team culture

Education & Experience

• High school diploma or equivalent required
• Completion of a medical office training program preferred

Physical Requirements

• Ability to remain seated and work at a computer for extended periods
• Ability to occasionally lift up to 15 pounds

Benefits

Chesapeake Specialty Care offers a competitive benefits package, including:

• Medical, dental, and vision insurance
• Short-term disability coverage
• Employer-sponsored life insurance
• Paid time off
• 401(k) retirement savings plan

Join a team committed to delivering high-quality specialty care while enjoying the flexibility of a primarily remote role designed specifically for professionals living in the Baltimore metropolitan community.