Houseperson

Job Description

Job Description

Company Description

Opened in February 2023 in charming Los Olivos, The Inn at Mattei’s Tavern, Auberge Collection offers 67 luxury guest rooms, cottages, and suites that marry the simplicity of modern farmhouse design with the eclectic spirit of nearby ranch life. Set on historic grounds shaded by old-growth palm trees and surrounded by renowned vineyards, The Inn at Mattei’s Tavern originally served as a popular stagecoach stop in the late 1800s. Considered the social center of the Santa Ynez Valley through the 1930s, the property has remained a lively local landmark, revered and enjoyed for generations. Today, guests can savor farm-driven menus that celebrate the Central Coast’s land and sea, unwind at the new Lavender Barn, a luxury spa rooted in nature and renewal, and enjoy destination-inspired experiences that engage the senses.

For more information: auberge.com/matteis -tavern

Connect with The Inn at Mattei’s Tavern on Instagram and Facebook at @matteistavernauberge.

The Housekeeping Houseperson is responsible for assisting room attendants through the distribution of supplies throughout property. Housepersons are also responsible for responding to guest requests for amenities/services and inventory stocking. 

DUTIES AND RESPONSIBILITIES

• Transport and stock all linen and supplies in housekeeping closets and back of house areas 

• Keep housekeeping areas clean and organized following departmental standards

• Monitor and maintain designated supply levels

• Assist all team members with delivery and restocking of in room amenities and linen  

• Work in accordance with hotel and departmental safety standards

• Coordinate and communicate all deliveries and guest requests through companies internal communication platform

• Engage with guests with a smile and appropriate greeting, using the guests name whenever appropriate

• Follow all Auberge Service Standards 

• Capture and record guest preferences into internal communication platform where appropriate

• Perform other duties as directed, developed or assigned

$20.16/hour + service charge

• A genuine affinity for interacting with guests and team members alike 
• Ability to handle multiple tasks at the same time seamlessly including delivery of guest requests and room attendant requests
• Ability to work cohesively with other departments and individuals as part of a team
• Ability to maintain confidentiality of guest information and security of guest rooms
• Competency and learning within new computer based applications 
• Lifting up to 75 lbs occasionally
• One-year Housekeeping/Houseperson experience 
• Able to work a flexible schedule, including weekends and holidays, according to department needs.
• Able to read and write in English
• Ability to communicate in basic conversational English with team members and guests to support safe operations, coordination of work, and service standards. Additional language skills are welcomed and valued.  

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

Railway Jonata LLC is an Equal Opportunity Employer, M/F/D/V. Railway Jonata LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Railway Jonata LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.