Operations Technician I

Overview We are seeking an Operations Technician I who will play a vital role in maintaining the smooth operations of our data center facilities. This position is ideal for a novice IT professional eager to get hands‑on experience in a dynamic, high‑tech environment. We take pride in what we do and seek someone equally passionate about providing top‑tier customer service, knowing that your positive contributions represent what we are all about. General Assignments General assignments will include, but are not limited to, entry‑level technical tasks, cabinet prep, inventory handling, racking servers, cable pulling and termination, cleaning, working around HVAC and electrical equipment and organizational tasks. Shift Schedule Monday – Friday, 1:00 pm – 9:00 pm. Responsibilities Hardware and Infrastructure Support Assist in the installation, configuration, and maintenance of servers, storage devices, and network equipment. Provide remote smart‑hands support for customer advanced issues/concerns. Monitoring & Maintenance Monitor and respond to alerts related to power, cooling, and network performance. Perform regular facility security and operational walk‑throughs for issue identification, reporting, and documentation. Follow Method of Procedures (MOP) for equipment & cabling maintenance. Incident Response & Troubleshooting Escalate critical incidents to senior engineers or management when needed. Proactively manage ticket queue for timely request response and completion. Security & Compliance React to alarms promptly and elevate any urgent or unresolved issues to senior staff. Escort and supervise third‑party vendors and visitors when required. Maintain accurate records of equipment changes, incidents, and maintenance activities. Monitor security cameras. Other duties as assigned. Qualifications High School degree or equivalent. Adequate professional experience and knowledge to perform job responsibilities. Excellent verbal, written, and interpersonal skills. Ability to prioritize and organize effectively. Ability to work on multiple projects simultaneously. Ability to work both independently and with others. Ability to operate in a fast‑moving, team‑oriented, collaborative environment with tight deadlines. Proficiency in using MS Office Suite and Windows‑based computer applications. Preferred Experience Prior experience, particularly in the data center industry. Working Conditions Data Center Operations environment. Shift Work Availability for on‑call duties and occasional shift work, including nights and weekends, as needed. Physical Requirements Ability to work in controlled environments and handle physical tasks such as lifting hardware or navigating confined spaces. Pay Transparency TierPoint is committed to practices that promote pay equity and transparency. We provide a compensation range for roles that may be hired in locations with pay transparency law requirements. Pay Range $19.91 – $29.87. #J-18808-Ljbffr TierPoint