Customer Success Manager

Customer Success Manager

Join us at Ringover where customer experience meets innovation.

We're on the lookout for a proactive and people-centric Customer Success Manager to join our team. If you're passionate about building strong client relationships, driving value, and shaping exceptional onboarding experiences, we want to hear from you!

What You'll Be Doing

As a Customer Success Manager, your mission is to empower our clients, guide them through success, and help them thrive with Ringover. Your key responsibilities will include:

• Delivering a world-class onboarding experience: Ensure new clients feel welcomed, informed, and excited by helping them hit the ground running from day one.
• Boosting customer loyalty: Build lasting relationships that reduce churn and drive client satisfaction.
• Driving revenue growth: Identify upsell and cross-sell opportunities in collaboration with our Account Managers to increase monthly recurring revenue (MRR).
• Championing the customer voice: Use feedback and satisfaction metrics to enhance the customer journey and experience.
• Providing hands-on support: Conduct tailored training sessions, lead needs assessments, and assist clients through transitions and change management.
• Improving the user experience: Spot friction points and recommend actionable solutions to optimize platform usage.
• Solving problems collaboratively: Address client issues with speed and care while coordinating with cross-functional teams.
• Turning clients into advocates: Inspire customers to become enthusiastic champions of Ringover.
• Influencing product evolution: Communicate customer insights and help shape future product developments.
• Managing key success touchpoints: From client training and business reviews to ticket tracking, you'll own the relationship.

What You Bring to the Table

• 12 years of experience in a customer success, account management, or client-facing role.
• Proactive mindset: You take initiative and seek out solutions without waiting to be asked.
• Excellent interpersonal skills: You're diplomatic, persuasive, and always positive.
• Customer-first approach: You listen deeply and respond thoughtfully with tailored solutions.
• Analytical & tech-savvy: Comfortable with data, CRMs, video conferencing tools, and digital platforms.
• Detail-oriented & persistent: You follow up rigorously and manage projects with precision.
• Highly adaptable: Whether dealing with clients or internal teams, you know how to adjust your approach.
• Organized & versatile: Able to juggle tasks and priorities in a fast-paced environment.
• Bilingual a plus: Proficiency in English is required; Spanish is a strong asset.

Ringover is proud to be an Equal Opportunity Employer.

We value diversity and are committed to creating an inclusive environment for all employees, regardless of race, religion, gender, age, sexual orientation, disability, or background.