Reception Technician

Job Description

Job Description

Work Environment

You will work in a small, close-knit office team of approximately 5–7 people, where collaboration, cross-training, and knowledge sharing are part of daily life. The role is 100% onsite, Monday through Friday, from 8:00 a.m. to 5:00 p.m., in a contract-to-hire arrangement that supports long-term growth and stability. The company focuses on environmental health, safety, and compliance.

Qualifications:

• 2-3+ years of technical experience within a receptionist, administrative, or coordinator role.
• Ability to learn technical products and clearly explain next steps to customers.
• Proficiency with business systems such as ERP platforms and ticketing systems.
• Experience using multi-line phone systems or switchboards.
• Some technical experience or education in Environmental Science, Chemistry, Industrial Hygiene, or related fields.
• HS Diploma or GED minimum required.

This role serves as the central hub for inbound customer communication, acting as an active, detail-oriented Receptionist and “Air Traffic Controller” who ensures every customer quickly reaches the right solution. You will handle a high volume of calls and emails, answer basic equipment questions, perform light troubleshooting, and route complex issues to technical experts. This is not a traditional front-desk position; it is ideal for someone who is bright, resourceful, technically curious, and thrives in a fast-paced, customer-driven environment while supporting meaningful work in environmental health, safety, and compliance.

Responsibilities

• Serve as the first point of contact for inbound calls and emails, handling approximately 40 customer interactions per day.
• Answer incoming calls via a multi-line switchboard, clearly identify customer needs, and prioritize requests appropriately.
• Listen carefully to customer questions, complaints, and service requests, and triage issues efficiently.
• Perform light troubleshooting related to rented environmental and safety equipment to help customers resolve basic issues.
• Escalate complex or highly technical cases to the appropriate technical expert when needed.
• Create, update, and track customer requests using the company’s ticketing system to ensure timely resolution.
• Use the ERP system to document customer interactions, equipment details, and status updates accurately.
• Develop a working knowledge of rental equipment and applications, including gas detection, air sampling, noise monitoring, and other environmental instruments.
• Collaborate with technical support, operations, logistics, and sales teams as part of ongoing cross-training initiatives.
• Maintain a professional, calm, and solutions-focused demeanor during urgent or high-volume situations.
• Provide excellent customer service by following strong phone etiquette and clear communication standards.
• Perform accurate data entry to support customer records, equipment tracking, and internal reporting.
• Contribute to a culture of continuous learning by actively building technical knowledge and understanding of environmental and industrial hygiene tools.

This is a Contract to Hire position based out of Gurnee, IL.

The pay range for this position is $25.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Gurnee,IL.

This position is anticipated to close on Jun 2, 2026.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on jobswipe.net for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.