Customer Service Representative-Data Entry

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary
Bring continuous improvement mindset to a growing Senior Supplement insurance operation. Take individual ownership for delivery on cycle-time, accuracy, and compliance standards on new business applications as part of a high-performance team of accountable, self-directed professionals. Work collaboratively with and assist the underwriters and supporting departments to ensure the applicants and agents receive superior service consistent with the Aetna values.

Responsibilities include

• Data entering new applications as well as working on requests to data enter new information on existing policies.
• Escalate customer concerns/issues to leadership for resolution when appropriate.
• Work paper applications sent in by Conduent that have been omitted in the system.
• Enter and respond to email requests within 24 to 48 hours of receipt. Collaborate with team members to streamline data entry processes.
  
  
  
  

Required Qualifications

• 1–3 years of experience in data entry, policy administration, insurance operations, or related administrative support roles.
• Strong keyboarding and data entry skills with a proven track record of accuracy and productivity.
• Experience entering, updating, validating, and maintaining data across multiple systems while ensuring data integrity.
• Proficiency in Microsoft Office Suite (Excel, Outlook, Word, and Teams) and experience navigating multiple computer systems simultaneously.

Preferred Qualifications

• Experience in health insurance, supplemental insurance, healthcare administration, or financial services environments.
• Self-motivated and results-oriented with strong problem-solving and critical-thinking abilities.
• Demonstrated accountability, ownership, and follow-through in a fast-paced production environment.
• Ability to successfully manage multiple priorities while maintaining accuracy and service standards.
• Excellent written and verbal communication skills, including the ability to professionally respond to email inquiries and collaborate across departments.
• Ability to handle confidential and sensitive customer information in compliance with privacy and regulatory requirements.
• Strong organizational, time-management, and prioritization skills with the ability to meet service level agreements and processing deadlines.
• Proven ability to work independently while contributing effectively within a collaborative, team-oriented environment.
• Customer-focused mindset with the ability to identify issues and escalate concerns appropriately.

Education

• High School Diploma or GED Required

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$17.00 - $28.46

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments .

We anticipate the application window for this opening will close on: 08/18/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.