Sales Operations Analyst

Serve as the main technical point of contact for resolving Workspace for Government operational issues Manage customer account changes and troubleshoot support requests, ensuring timely resolution via JIRA Drive customer requirements gathering and oversee order fulfillment within Cisco Commerce Workplace Partner with multi-functional teams to develop, document, and continuously improve federal sales processes Lead ad hoc projects and manage multiple simultaneous customer engagements Serve as the primary operational contact for federal account teams Influence the development lifecycle of federal offerings while maintaining exposure to high-priority customer needs Requirements Bachelor’s degree in Business, Engineering, or a related field Demonstrated experience in program execution, operations, or the software development lifecycle Proven ability to manage multi-functional programs from conception through integration and support Technical proficiency with software-based troubleshooting or support environments Must be willing and able to achieve and maintain a Top Secret security clearance CompTIA Security+ CE – IAT Level II preferred Experience with security applications or networking technology within a government or highly regulated sector preferred Strong relationship-building skills and ability to communicate technical and business complexities to varying levels of management preferred Basic understanding of software programming or scripting languages preferred Outstanding problem-solving skills and flexibility to adapt to changing mission priorities preferred Must be a U.S. Citizen and able to perform work on U.S. Government classified environments and, where required, on U.S. soil Core Competencies Demonstrates expertise in program execution and operations within the software development lifecycle, with a focus on managing multi-functional programs and customer engagements. Proficient in troubleshooting software-based environments and maintaining compliance in government operations. Highest-signal resume keywords Program Execution Operations Management Software Development Lifecycle Top Secret Security Clearance CompTIA Security+ CE ATS Optimization Keywords Hard Skills Program Execution Software Development Lifecycle Troubleshooting Software Programming Scripting Languages Soft Skills Relationship-Building Communication Problem-Solving Flexibility Certifications & Qualifications CompTIA Security+ CE Industry Keywords Federal Sales Processes Government Operations Networking Technology Security Applications Highly Regulated Sector Tools & Technologies JIRA Cisco Commerce Workplace #J-18808-Ljbffr Jobtailor