Contracts Manager

3rd Party Contracts Payment SME

Location: Middletown, PA (Currently remote but can change to hybrid)

Duration: 6+ months

Part time role: About 80 hours/month

Description of duties:

Under the direction of the UBOS Third-Party Contracts Lead, the SME will provide both business and technology-informed guidance related to digital payments, enabling efficient contract execution without requiring extensive reliance on technical delivery teams. Third-party contracts are those contracts between the PA Turnpike and external vendors that are not the result of a direct competitive bidding process.

Serve as a subject matter expert supporting the execution of multiple agreements with Payment Services Providers (PSPs) related to UBOS.

Coordinate contract execution activities across vendors, legal counsel, and internal stakeholders, ensuring timely, accurate, and compliant completion of digital payments agreements.

Coordinate with multiple payment vendors and service providers to support negotiation finalization, contract execution, and readiness activities.

Serve as the primary point of contact for contract-related questions, providing informed responses to legal counsel, procurement, and internal stakeholders.

Provide subject matter expertise on payment services and processing models, ensuring contractual terms align with operational, settlement, and integration realities.

Review, analyze, and validate contract language related to payment processing, settlement, refunds, network tokenization, security, fraud prevention, and operational responsibilities.

Support and track all activities related to the procurement, negotiation, and execution of digital payment vendor agreements.

Maintain clear ownership of contract status, risks, dependencies, and execution timelines across all payment vendors.

Prepare and deliver regular status reports summarizing progress, risks, open items, and next steps for each vendor agreement.

Respond independently to business, operational, and technology-related contract inquiries, minimizing dependency on project technical and business teams.

Ensure contract activities align with organizational standards, policies, and governance requirements.

Develop and maintain productive working relationships with PTC legal, procurement, technology leadership, business owners, vendors, and project sponsors.

Perform other duties as assigned by the UBOS Third-Party Contracts Lead.

Fully document all created work associated with this position, including technical and functional designs and diagrams, test plans, test scripts, impact analysis reports, lessons learned, best practices for others to follow, plus any other documentation as required by the Commission. This documentation shall follow the format and/or templates as instructed by the Commission.

Develop and maintain a productive working relationship with technology staff, business owners, project sponsors, vendors, and key clients.

Lead and participate in project team activities for system work efforts related to enterprise systems.

Work independently to accomplish the tasks and duties assigned.

Adhere to and follow all The Commission standards, policies, and procedures.

Utilize various software and/or technology tools to perform job duties.

Perform tasks and other duties as related to this position and role and assigned by the Commission.

Minimum Experience/Skillset

Proven experience in digital payments, contract management, or related fields.

Strong understanding of payment services, vendor management, and contract negotiation.

Ability to manage multiple agreements and stakeholders simultaneously.

Excellent communication and coordination skills.

Familiarity with compliance requirements for payment services and third-party contracts.

Preferred Skills

Experience working with Payment Services Providers.

Knowledge of digital payment technologies and industry standards.

Strong organizational and project management capabilities.

Equivalent combination of education and/or experience may be accepted.

Proficient in the Microsoft Office 365 suite of business software including Teams, Word, Excel, and PowerPoint, plus proficient in Microsoft ADO Testing Module.

Additional beneficial skills include:

• Enterprise Business Solutions, specifically SAP projects.
• ITIL / ITSM practices and methodologies.

Certifications / Education

Bachelor's degree in business management or information systems.

Equivalent combination of education and/or experience may be accepted.