Verification Specialist

Verification Specialist

SmartHRCheqs, a division of Alliance Risk Group, provides comprehensive background screening and occupational health solutions to employers across the United States and globally. Our services include criminal background checks, employment and education verifications, professional license verification, drug screening, E-Verify, social media screening, identity verification, and occupational health services.

We partner with organizations in healthcare, finance, staffing, transportation, and other highly regulated industries to help create safe and compliant workplaces. SmartHRCheqs is committed to accuracy, compliance, exceptional client service, and leveraging advanced technology to deliver high-quality screening solutions.

Position Summary

The Verification Specialist is responsible for conducting employment, education, professional license, professional association, and reference verifications as part of comprehensive screening services. This role requires strong communication skills, attention to detail, investigative thinking, and the ability to manage multiple files in a fast-paced remote environment.

Essential Duties and Responsibilities

• Conduct employment, education, professional license, professional association, and professional reference verifications
• Process background screening assignments through fax, email, and the applicant portal system from initial receipt through completion
• Perform investigative analysis including review of assignments, identification of information gaps, and evaluation of findings
• Complete various background screening searches including criminal, civil, E-Verify, CBSV, sex offender, social media, drug screening, employment, education, and reference checks
• Maintain familiarity with applicable background screening laws and regulations including FCRA and other state and federal requirements
• Communicate professionally with internal staff, clients, vendors, researchers, employers, and applicants via phone, email, and written communication
• Conduct extensive phone work to complete verifications and provide clients with timely updates on file status
• Contact employers, educational institutions, courts, and vendors to obtain verification information and status updates
• Review, interpret, and enter verification and background results into the system and explain findings when needed
• Compile accurate and complete client reports, including written and verbal explanations as required
• Conduct quality control reviews on all completed files to ensure accuracy and compliance
• Maintain familiarity with the TazWorks platform and all system functions
• Participate in daily huddles, ongoing training, and continuous industry education
• Maintain awareness of division metrics, performance standards, and production goals
• Assist with identifying opportunities to offer additional searches or services when appropriate
• Support creation and updates of SOPs, policies, and procedures related to PBSA accreditation and compliance standards
• Perform additional duties as assigned as business needs evolve

Qualifications

• Strong verbal and written communication skills
• Excellent attention to detail and organizational abilities
• Strong analytical and investigative skills
• Ability to multitask and meet deadlines in a fast-paced environment
• Comfortable with high-volume phone communication
• Ability to work independently in a remote setting
• Experience in background screening, verification services, customer service, or administrative support preferred
• Familiarity with TazWorks or similar platforms preferred
• Understanding of background screening laws and compliance standards preferred

Compensation

• Pay: $19.00 per hour
• Remote position

Benefits

• 401(k) matching
• Employer-paid contribution toward health insurance
• Employer-paid contribution toward life insurance
• Paid time off
• Dental insurance available at employee cost