Member Acquisition Specialist - Los Angeles

divh2Member Acquisition Specialist - Los Angeles/h2pLos Angeles County, CA (Field-Based)/ppCompensation: $26$28/hour (Full-Time)/ppMember Acquisition Specialist is a field-based role responsible for converting community outreach and referral opportunities into enrolled Zcalo Health members./ppThis role focuses on direct member engagement, enrollment conversations, same-day registration, and follow-through to care connection. Member Acquisition Specialists are deployed strategically across community partner sites, referral locations, and Zcalo-hosted community events to maximize enrollment outcomes and member conversion./ppSuccess in this role is measured by enrollments, registration quality, conversion rates, follow-up execution, and the ability to build trust that results in members connecting to care./ppThis is a highly accountable, performance-driven role for individuals who are comfortable initiating conversations, guiding individuals through enrollment processes, overcoming barriers to care, and working independently in community settings./ppThis position reports to the Market Growth Manager./ppThe Member Acquisition Specialist will contribute in the following ways:/ppstrongEnrollment Conversion/strong/pulliConduct in-person outreach and enrollment conversations with eligible community members/liliDrive same-day registrations and maximize conversion opportunities in the field/liliGuide individuals through registration, intake, and enrollment processes/liliOwn weekly enrollment, registration, and conversion goals/liliMaintain disciplined follow-up to move referrals and leads into enrolled members/liliIdentify and escalate barriers preventing enrollment or engagement/liliSupport member retention and re-engagement efforts when appropriate/li/ulpstrongField Execution Community Presence/strong/pulliExecute enrollment activities at assigned partner sites, community locations, and outreach events/liliRepresent Zcalo Health professionally within community settings/liliBuild trust quickly and effectively with community members/liliSupport execution of Zcalo-hosted events designed to generate enrollment opportunities/liliMaintain flexibility to work in field-based environments, including evenings and weekends as needed/li/ulpstrongDocumentation Operational Compliance/strong/pulliAccurately complete registrations, documentation, and enrollment workflows across operational systems/liliMaintain timely and accurate activity tracking within Athena and other required platforms/liliFollow established operational workflows, SOPs, compliance expectations, and documentation standards/liliCommunicate operational issues, field insights, and workflow barriers in real time/li/ulpstrongCollaboration Communication/strong/pulliWork closely with Market Growth Managers to support community-based enrollment strategy/liliContribute to a high-performance, enrollment-focused team culture/liliMaintain strong communication regarding field activity, conversion challenges, and operational needs/li/ulpstrongWhat Success Looks Like/strong/pulliConsistently meets or exceeds enrollment and registration goals/liliDemonstrates strong same-day conversion performance/liliMaintains disciplined follow-up and pipeline management/liliConverts community engagement opportunities into enrolled members/liliOperates independently and executes effectively in field environments/liliMaintains accurate and compliant documentation across systems/liliBuilds trust quickly and translates relationships into measurable enrollment outcomes/liliDemonstrates urgency, accountability, and strong follow-through/li/ulpstrongWho Thrives in This Role/strong/pulliEnjoy working toward measurable goals and outcomes/liliAre energized by face-to-face community engagement/liliFeel comfortable initiating conversations with strangers/liliAre persistent, resourceful, and motivated by results/liliCan work independently while maintaining accountability/liliThrive in fast-paced, field-based environments/liliAre passionate about helping community members access care while driving meaningful enrollment impact/li/ulpstrongQualifications/strong/ppstrongRequired/strong/pulli13+ years of experience in community outreach, healthcare enrollment, public health, sales, canvassing, customer engagement, or field-based roles/liliComfortable initiating conversations and engaging community members in public settings/liliExperience working toward performance goals, outreach targets, or enrollment metrics preferred/liliStrong communication and relationship-building skills/liliOrganized, reliable, and comfortable working independently in field environments/liliComfortable using technology and documentation systems/liliBilingual English-Spanish required/liliReliable transportation and willingness to travel locally/liliFlexible schedule, including evenings and weekends as needed./li/ulpstrongPreferred/strong/pulliA strong communicator who knows how to build trust quickly in diverse communities./liliComfortable with field-based outreach and performance-driven environments./liliExperience with Medi-Cal, ECM, Community Supports, or community-based healthcare programs/liliExperience with Athena health or comparable systems/liliExperience with field outreach, enrollment support, canvassing, or community activation work/liliFamiliarity with local community resources and populations served/li/ulpstrongWhat you can expect from Zcalo Health/strong/pulliCompetitive salary: $26$28/hour (Full-time role with benefits eligibility)/liliEquity compensation package/liliComprehensive benefits including medical, dental, and vision/lili401k/liliGenerous PTO policy (up to 15 days per year for FT employees)/lili$1,000 home office stipend/liliWe provide the equipment needed for this role./liliOpportunity for rapid career progression with plenty of room for personal growth./li/ulpYou must be authorized to work in the United States. Remote Work can be done from anywhere in the U.S./ppAt Zcalo Health Inc., we see diversity and inclusion as a source of strength in transforming healthcare. We believe building trust and innovation are best achieved through diverse perspectives. To us, acceptance and respect are rooted in an understanding that people do not experience things in the same way, including our healthcare system. Individuals seeking employment at Zcalo Health are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status./p/div