Customer Service & Retail Front Desk Associate - Store#51

Customer Service & Retail Front Desk AssociateAuto Glass Now offers fast, friendly, and convenient auto glass services. As the second largest auto glass repairer in America, our outstanding team works hard to deliver exceptional customer experiences and high-quality auto glass repair, replacement, and calibration services.Customer Service & Retail Front Desk Associate – Experienced & Entry Level Positions Available!Are you a people person? Do you love helping others? Motivated by results?If so, here is good news for you! Auto Glass Now, (a division of Driven Brands including Auto Glass Now, All Star Glass, K&K Auto Glass, Perfection Auto Glass, Jack Morris Auto Glass & A-1 Glass) is offering an opportunity to showcase your skills and join our growing team of Customer Service Representatives and Front Desk Associates!Experience is valued…Experienced customer service professionals with automotive industry experience can join our team right away making up to $18 per hour.*...but no experience required!Some of our most successful customer service reps joined our team as trainees with no experience at all, but were once servers, restaurant workers, retail employees, call center employees, auto dealer account reps, or other customer-facing professionals!Paid training available!We will train you how to professionally explain our auto glass repair process, respond to customer inquiries, and manage billing invoices. During training you will earn at least $15/hr* and after training you will make up to $18/hr!*What our Customer Service Reps love about Auto Glass Now:Full-time & part-time schedules are availableCompetitive base pay ratesPaid time off for full-time employeesHealth, vision, & dental insurance401(k) company match for all employeesSame day pay available through myFlexPayAs a Driven Brands Auto Glass Customer Service Rep, your job will be to:Intake and assist walk-ins, appointments, and returning customersCreate estimates, price quotes, and invoices for auto workAnswer phones and return customer callsProvide excellent customer serviceAssist manager with daily parts returnsEnsure accuracy when ordering partsInput documentation on all calls and follow-up with callers as neededConfirm all mobile jobs parts and materials before dispatching driversOpen new accounts and service existing accountsMaintain a professional appearance and positive attitudeAll our CSR's need to meet the following requirements:Must have a positive attitude and customer service mindsetMust have basic computer skillsMust have strong communication skillsBilingual (Spanish) proficiency is a plus!Prior phone or call center experience is a plus!*or more in markets with a higher cost of living