Dispatch Operations Specialist

Job Description

Job Description

Dispatch Operations Specialist (Contract)

Intellipro is hiring Dispatch Operations Specialists for on-site contract roles. This role manages daily dispatch operations within an assigned region, monitoring key metrics such as dispatch completion rate, pickup task completion rate, and on-time arrival rate.

Key Responsibilities:

• Manage daily dispatch operations within the assigned region and monitor key metrics (dispatch completion rate, pickup task completion rate, on-time arrival rate).
• Coordinate with 5–8 DSPs (delivery service providers); track execution by drivers and DSP dispatch teams to ensure daily pickup tasks are completed as planned.
• Handle daily operational exceptions: driver lateness, missed pickups, uncollected shipments, merchant refusals, address issues, handover exceptions.
• Resolve standardized issues per established SOPs; coordinate with backbone network, merchant operations, product, or system teams when necessary.
• Conduct quality checks on pickup POP and drop-off POD to ensure operations and data feedback meet platform standards.
• Support consumables-related operations: daily route planning, inventory check coordination, settlement support.
• Participate in daily stand-ups, weekly meetings, incident retrospectives, and operations training; consolidate SOPs to continuously optimize dispatch processes.

Requirements:

• Experience in logistics operations, transportation dispatch, or service provider management; e-commerce logistics background preferred. Experience managing DSPs or fleet operations is a strong plus.
• Basic understanding of pickup, sorting, and handover workflows, with strong judgment in handling operational exceptions.
• Strong sense of ownership and solid execution in a fast-paced environment.
• Data-driven mindset; able to identify issues through operational metrics and drive improvements.
• Working hours: approximately 1:00 PM – 10:00 PM (aligned to the assigned region's local time), weekend rotation required, overtime when necessary.
• English fluency required for daily work communication.

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