Associate Director, Patient Access Brand Strategy & Operations - Dermatology

Job Description Associate Director, Patient Access Brand Strategy & Operations – Dermatology is responsible for translating Dermatology brand and access strategy into an integrated, operational patient access model. This role leads the day-to-day governance and optimization of the patient access ecosystem—connecting hub services, affordability programs (including PAP and copay support), specialty channel partners, and enabling digital/reporting capabilities—to help ensure patients experience timely, equitable, and seamless access to therapy across launch and lifecycle. Responsibilities Lead design, implementation, and governance of Dermatology patient support programs (e.g., benefits verification, bridge/QuickStart, copay/affordability, PAP, hub services), including business rules, eligibility criteria, and service models. Own vendor governance and performance management for hub partners, patient services vendors, and specialty pharmacy/channel partners (as applicable), including KPI/SLA definition, monitoring, escalation management, root-cause analysis, and CAPA. Partner with the Senior Director to ensure launch readiness and lifecycle updates are executed with controlled change management (process/SOP updates, training, communications, and readiness tracking). Establish an operating cadence (weekly/monthly performance reviews, quarterly business reviews) and deliver clear documentation of decisions, risks, and action plans. Drive integration of hub workflows, specialty pharmacy processes, and field reimbursement support to improve provider experience, dispensing timelines, and patient adherence and persistence. Oversee operational reporting and insights generation (volumes, turnaround times, abandonment, utilization, quality) and translate trends into prioritized improvements and resourcing recommendations. Manage program budget operations (forecasting, utilization monitoring, accrual support) in collaboration with Finance and leadership. Ensure compliance with Takeda policies, privacy requirements, and applicable regulations; support audits/monitoring activities and ensure vendors maintain audit-ready documentation and training. Lead, coach, and develop team members and foster a patient‑centric culture focused on equitable access outcomes. Qualifications Bachelor’s degree required; master’s degree preferred. 10+ years of experience in pharmaceutical patient services, patient access operations, hub operations, market access operations, specialty pharmacy/channel operations, and/or related healthcare operations required. 3+ years of experience leading vendor performance and/or operational teams; people leadership experience strongly preferred. Demonstrated ability to design and implement patient support programs, operational service models, business rules, SOPs, and training in a regulated environment. Strong program and project management skills, including launch readiness and lifecycle change execution. Excellent written and verbal communication skills; ability to influence across a highly matrixed organization. Analytical capability to interpret operational data, derive insights, and drive continuous improvement. Proficiency in Microsoft Office (Excel, PowerPoint); experience with case management/CRM platforms and BI tools preferred. Experience supporting specialty launches and/or Dermatology portfolio programs is a plus. Compensation and Benefits Base Salary Range (Boston, MA): $154,400.00 - $242,550.00. Salary may vary based on qualifications and experience. Eligible employees may receive short- and long-term incentives. Benefits include medical, dental, vision, 401(k) with company match, short- and long-term disability coverage, basic life insurance, tuition reimbursement, paid volunteer time, company holidays, well-being benefits, up to 80 hours of sick time, and up to 120 hours of paid vacation. Location Location: Boston, MA. Legal Disclaimer It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. EEO Statement Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law. #J-18808-Ljbffr Takeda Pharmaceuticals International GmbH