Warehouse and Customer Support Representative

Act as the primary point of contact for clients, including Builders, Designers, General Contractors, and walk-in customers. Greet customers, resolve inquiries and complaints, and build lasting relationships. Enter and verify orders and account information in the JDE system. Work collaboratively with the Branch Operations team and Sales Team members. Support the ISR and/or Operations Manager with walk-in showroom customers. Perform warehouse operations as needed, including inspecting, handling, labeling, stocking, picking, packing, and shipping inventory. Maintain and reconcile warehouse inventory and generate inventory reports. Efficiently handle will-call customers and ensure professional service. Assist in showroom maintenance and conduct monthly showroom audits. Perform inventory receiving, recording, issuing, and transporting goods as required. Assist Operations Manager and/or ISR prepare basic sample boards for branch or customer showrooms. Perform other tasks to support customer service and warehouse operations. Requirements 1-3 years of experience in building, construction, design, or warehouse environments preferred. Results-driven, customer-focused, highly organized, and detail-oriented. Ability to work effectively as part of a team and thrive in a busy environment. Outstanding leadership, critical thinking, decision-making, and listening skills. Strong relationship-building skills and composure under pressure. Knowledge of database and query functions; functional computer skills required. Ability to accurately read and respond to non-verbal communication. Excellent basic math skills, including piece-to-square-foot calculations and product counting/tracking. Experience in forklift operation and using a wet saw are a plus. Bilingual in Spanish and English preferred, or other language as appropriate for the area. Must be able to pass a background check. Core Competencies Demonstrates strong customer service skills and the ability to build relationships with clients in the building and construction industry. Proficient in warehouse operations, inventory management, and effective communication in both English and Spanish. Highest-signal resume keywords Customer Service Warehouse Operations Inventory Management Forklift Operation Bilingual in Spanish ATS Optimization Keywords Hard Skills Order Entry Inventory Reporting Basic Math Skills Database Functions Piece-to-Square-Foot Calculations Soft Skills Detail-Oriented Team Collaboration Critical Thinking Relationship Building Composure Under Pressure Industry Keywords Building Construction Design Warehouse Environment Tools & Technologies JDE System #J-18808-Ljbffr Jobtailor