Luxury Stylist

Job Description

The Stylist at Johnny Was is a luxury sales professional and brand ambassador responsible for delivering a highly personalized, elevated client experience while driving measurable business results. This role combines styling expertise, relationship-building, and performance excellence to achieve individual and store sales goals aligned with Johnny Was’ retail standards. The Stylist plays a critical role in supporting store leadership and ensuring the smooth day-to-day operation of the boutique. This role combines sales leadership, customer service excellence, and operational support. As a brand ambassador, the Stylist helps create an inspiring in-store experience that reflects the Johnny Was aesthetic and values.

Key Responsibilities:

Luxury Client Experience

Deliver an elevated, personalized experience that reflects the Johnny Was aesthetic and lifestyle

Build authentic, long-term relationships through proactive clienteling and outreach, both during and after purchase

Maintain and grow an active client book with consistent follow-up and appointment selling

Demonstrate deep product knowledge including fabrication, fit, craftmanship, and seasonal storytelling

Anticipate client needs and resolve concerns with professionalism and urgency

Support store events, trunk shows, and community activations to drive traffic and client engagement

Ensure an elevated client experience through personalized engagement and continued communication

Sales Performance & Metrics Accountability

Achieve and exceed individual goals and KPI targets including:

Sales Volume

Transaction

Units per Transaction (UPT)

Average Unit Retail (AUR)

Average Order Value (AOV)

Client acquisition and retention metrics

Drive omnichannel sales by leveraging in-store, online, and client outreach opportunities

Utilize CRM and clienteling tools to track performance and maximize repeat business

Brand & Visual Excellence

Act as a brand ambassador, embodying the Johnny Was lifestyle and values

Maintain polished, luxury-appropriate personal presentation

Uphold company policies, operational procedures, and compliance standards

Support visual merchandising execution and ensure the salesfloor reflects brand storytelling and seasonal direction

Operational Excellence

Confidently oversee boutique operations independently as needed

Build strong partnerships with clients, peers, and management through effective communication

Accurately execute POS transactions, including cash handling, alarms, and security procedures

Open and close the store, performing all tasks to company standard and compliance

Assist with shipment processing, stock replenishment, and inventory management

Maintain a clean, organized, and visually compelling store environment

Qualifications & Experience

2-3+ years of luxury, contemporary, or premium retail sales experience preferred

Proven track record of achieving sales goals and performance metrics

Strong interpersonal skills with a client-first mindset

Passion for fashion, craftmanship, and styling

Ability to work in a fast-paced, results-driven environment

Flexible availability including evenings, weekends, and holidays

Ability to stand for extended periods and lift up to 25 pounds