Must reside NV Remote Medical CSR

Job Summary

We are seeking candidates that reside in NV - Fully Remote Medical CSR for a temp-to-hire opportunity supporting patient account services in a healthcare call center environment. This remote position is ideal for a detail-oriented customer service professional who lives in Nevada and is comfortable handling high-volume inbound calls, patient account questions, billing concerns, insurance updates, and documentation.

This role offers the opportunity to work from home while being part of a structured, patient-focused support team. Candidates who enjoy helping others, resolving questions on the first call, and working in a fast-paced healthcare service environment will be well positioned for success. The team environment supports accuracy, accountability, clear communication, and professional growth for individuals seeking long-term stability in the medical customer service field.

Key Responsibilities

- Handle 55 or more inbound calls daily, including queued callbacks, returned voicemails, and occasional outbound calls.
- Assist patients with billing questions, charges, payment plans, financial assistance screening, insurance updates, itemized statements, refunds, and account concerns.
- Accurately review, update, and document patient account details in internal systems.
- Maintain strong first call resolution while working toward an average 7-minute call handle time.
- Update patient demographics, verify insurance information, and follow established customer service procedures.
- Provide professional, empathetic, and accurate support to patients in a remote call center setting.

Compensation and Benefits

- Pay rate: $18.00 per hour.
- Job type: Temp-to-hire.
- Work arrangement: Remote, but candidates must live in Nevada.
- Location requirement: Las Vegas, NV area or Nevada residency required.

Equal Opportunity Employer / Disabled / Protected Veterans

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For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Additional Skills

Required Qualifications and Skills

- Handle high-volume medical customer service calls in a remote call center environment.
- Support patient account inquiries related to billing, insurance, payment plans, and financial assistance.
- Maintain detailed account documentation and meet call quality and handle time expectations.
- Use computer systems to update demographics, verify insurance, and process patient service requests.

- 3-5 years of relevant customer service, call center, healthcare, or patient account support experience preferred for this level.
- High school diploma or GED required.
- Typing speed of at least 40 WPM required.
- Basic experience with Microsoft Excel, Word, and Outlook required.
- Must be able to pass a background check.
- Must have reliable hard-wired internet with at least 100 Mbps download and 10 Mbps upload speed.
- Must provide own equipment, including computer or laptop, extra monitor, hard-wired internet connection, and headset.
- Must be able to provide screenshots of workspace and internet speed results.
- Strong verbal communication, active listening, accuracy, patience, and problem-solving skills required.
- Ability to remain professional and organized while handling sensitive patient account information.

Preferred Qualifications

- Previous experience in healthcare customer service, medical call center support, patient financial services, or medical billing.
- Experience assisting patients with insurance verification, payment plans, refunds, or itemized statement requests.
- Comfort working independently in a remote environment while meeting productivity and quality standards.