Sales Support Specialist, Hospitality

About Waterworks

When you see the world’s most inspiring homes and hotels, you invariably find Waterworks in the mix. For over 40 years, our designs have elevated the bath and kitchen experience, with exquisite fittings, fixtures, hardware and more. We strive to be participants in exceptional design moments not just through our products, but through how our company name shows up in the world at large. 

What We Provide

What gives us an edge over our competitors is our people. We work in a highly collaborative, creative environment that values each team member’s contributions to our mission. We empower our associates with extensive training, career growth opportunities, competitive salaries, bonus potential and a comprehensive benefits package including medical/dental/vision, and 401k retirement savings plan. We offer a generous PTO program (vacation, personal and sick time) with additional perks like some summer half days and a volunteer day. The company observes at least 8 federal holidays throughout the calendar year plus a floating holiday that associates can use at their discretion.

The Role

The Client Support Specialist, Hospitality\Multi Unit will partner with the sales team and leaders to achieve maximum profitability through effective order management and solving client issues, while elevating service to a true luxury brand experience. The role will own the full order lifecycle from pre-order activities through shipment. Other responsibilities include preparation for client meetings, samples, inventory transfers, processing refunds, taking payment, etc. The right candidate will be highly organized, have a passion for design, a customer-centric approach to conducting day to day business, and enjoy working in a fast-paced, environment.

This is a hybrid role that requires onsite presence a minimum of 3 days per week at the Global Corporate Office in Danbury, CT.