Intake Specialist

A bit about us:

A highly respected plaintiff-side litigation law firm on Long Island is seeking a Legal Intake Specialist to join its growing team.

This is an excellent opportunity for someone with legal intake, customer service, medical office, call center, or law firm experience who enjoys helping people, thrives in a fast-paced environment, and can communicate with empathy and professionalism during difficult situations.

Why join us?

Compensation & Benefits:

• $55,000 - $65,000 base salary
• Health Insurance
• 401(k)
• Flexible Spending Account (FSA)
• Paid Time Off
• Paid Sick Time
• Stable, team-oriented work environment
• Opportunity for long-term growth within a successful plaintiff litigation practice

Job Details

What You'll Do:

• Serve as the first point of contact for potential clients
• Handle inbound and outbound calls regarding new legal matters
• Gather, document, and organize case information
• Evaluate and qualify potential cases based on established criteria
• Maintain detailed notes and records within the firm's case management system
• Coordinate with attorneys and support staff regarding new matters
• Follow up with prospective clients in a timely and professional manner
• Ensure all leads and inquiries are handled with urgency and attention to detail

What We're Looking For

• Prior experience in a law firm, legal intake, customer service, medical office, or call center environment preferred
• Strong phone presence and communication skills
• Excellent organizational and multitasking abilities
• Ability to remain calm and compassionate during sensitive conversations
• Detail-oriented with strong follow-through
• Comfortable working in a high-volume, fast-paced environment
• Experience with CRM or case management software is a plus

Interested candidates are encouraged to apply directly through LinkedIn and reach out confidentially to Andrew Harrison at View email address on click.appcast.io.

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