Key Holder, Ardmore

Key Holder, Ardmore

Part-time employees must have at least 3 days of availability week over week, totaling 20 hours, with at least one of those days being a Saturday or Sunday. Additionally, all employees are expected to be available to work peak holiday shifts.

The responsibilities and duties of this position described here are representative of those an employee must perform. This is not a comprehensive list and other duties may be assigned.

Roles and Responsibilities:

• Provide high level customer service and hospitality to clients
• Assist the Studio Management in daily studio tasks and projects
• Maintain a positive attitude and take initiative
• Provide support to the SoulCycle instructors to ensure a successful class check-in process
• Work as a cohesive team with all SoulCycle staff members to ensure efficiency and camaraderie
• Assist with the training and coaching of new hires for the front desk staff team
• Maintain product knowledge for all studio retail operations
• Maintain the distinct SoulCycle aesthetic, appearance, atmosphere and culture
• Studio cleaning and prepping, including cleaning of exercise equipment (bikes, weights), floors and mirrors
• Common area cleaning, including, front desk, lockers, retail shelves, office and hallways
• Bathroom and changing room cleaning

Must have customer service experience

Must have the ability to prioritize and multi-task within a fast-paced environment

Must be willing to initiate tasks and perform duties without direction

Must have excellent communication skills and be able to work with a wide range of personalities

Must have outstanding customer service and problem solving skills

Must have a positive, can-do attitude

Must have friendly and professional phone and email etiquette

Must have superior organizational skill

Must have at least 3 days of availability week over week totaling 20 hours with one of those days being a Saturday or Sunday.

All employees are expected to be available to work peak holiday shifts.