Office Services Associate

Job Description

Job Description We are looking for an Office Services Associate to support daily back-office operations for client teams. This is a contract position with the potential to become a longer-term opportunity based on business needs and performance. The role focuses on copy, mail, scanning, and related office support services in a fast-paced office setting, while maintaining accuracy, confidentiality, and strong customer service.

Responsibilities:
• Manage incoming office service requests by reviewing instructions, confirming job details, and recording work accurately in designated logs.
• Complete copying, scanning, mail handling, and document intake tasks in line with established service standards and turnaround expectations.
• Organize assignments by urgency and workflow requirements to ensure projects are processed and delivered on schedule.
• Communicate promptly with clients and leadership regarding deadlines, status updates, or issues that may affect completion of work.
• Perform routine quality checks on completed materials to maintain consistency, accuracy, and a clear presentation.
• Resolve basic equipment and machine issues when possible and escalate more complex problems to the appropriate support contact.
• Support additional front-of-house or office operations needs, such as reception, hospitality, and audio/visual assistance, as required.
• Handle confidential records and sensitive information with discretion while following company policies and operational procedures.
• Load and replenish paper, supplies, and related materials for office equipment, and assist with physically moving items up to 50 pounds when needed.• High school diploma or equivalent is required.
• At least 1 year of office services or administrative support experience, ideally within a legal, banking, or large corporate environment.
• Working knowledge of copy, mail, scanning, and general back-office support procedures.
• Strong customer service and communication skills with the ability to work effectively with clients and internal teams.
• Proven attention to detail, sound organizational ability, and the capacity to manage multiple deadlines in a busy setting.
• Ability to make informed decisions independently while adhering to established policies and business guidelines.
• Experience handling confidential documents with professionalism and discretion.
• Ability to work collaboratively, solve routine operational problems, and recognize when escalation is necessary.