Manager, Learning Design - Development

Lead the strategy, execution, and continuous improvement of learning solutions supporting IC, Specialty, and Commercial Claims performance Manage a team responsible for e-learning courses, assessments, learning websites, multimedia resources, reference materials, and supplemental learning assets Lead people-management activities including applicant review, hiring decisions, performance appraisals, salary adjustments, performance ratings, counseling, disciplinary action, and employment decisions Lead development of training programs, initiatives, and processes addressing business needs and improving organizational performance Guide design and development of e-learning content, assessments, reference guides, multimedia assets, videos, off-the-shelf materials, custom courses, and supplemental learning resources Oversee instructional design deliverables including course outlines, schematics, storyboards, interactions, feedback mechanisms, and approval cycles Establish development schedules, manage workflow, assign resources, and ensure timely delivery of learning design deliverables Ensure e-learning courses are integrated with the learning management system and learning assets are maintained, updated, and accessible Research, evaluate, and implement emerging learning methodologies and technologies Coach and develop e-learning staff by assigning work, setting expectations, providing feedback, and supporting capability growth Prepare department business plans and budgets, manage supplies and materials, and review financial plans for cost reduction and operational efficiency Adhere to the Code of Conduct, company policies, and operating principles Requirements Minimum of 4 years of training and development experience assessing team and organizational needs, developing curriculum, and delivering adult learning solutions across multiple media formats Bachelor’s degree preferred in Human Resources, Business, Organizational Development, or related field Leadership experience preferred, including coaching associates, assigning work, reviewing performance, and developing team capability Strong professional communication skills Ability to engage associates, management, subject matter experts, and course sponsors Ability to operate in a fast-paced environment Ability to resolve complex business issues and support effective customer and stakeholder outcomes Ability to follow complex instructions and resolve or facilitate conflict resolution Strong organization and prioritization skills Ability to manage multiple priorities across concurrent learning design and development efforts Ability to learn and apply large amounts of technical and procedural information Must be able to perform essential functions including seeing, hearing, typing, and speaking, with or without accommodation Willingness to travel up to 5% of the time, if required Core Competencies Demonstrates expertise in developing and managing e-learning solutions, including instructional design, curriculum development, and performance improvement strategies. Proven leadership in team management, coaching, and fostering organizational capability in a fast-paced environment. Highest-signal resume keywords E-Learning Development Instructional Design Team Leadership Curriculum Development Performance Management ATS Optimization Keywords Hard Skills Training and Development Curriculum Development E-Learning Content Design Learning Management System Integration Assessment Development Multimedia Resource Creation Emerging Learning Methodologies Workflow Management Budget Management Organizational Performance Improvement Soft Skills Professional Communication Conflict Resolution Organization Prioritization Engagement Industry Keywords Adult Learning Solutions Learning Solutions Performance Appraisals Coaching Stakeholder Engagement #J-18808-Ljbffr Jobtailor