Remote Call Center Agent

Agent will be a key member of the inbound contact center who will be

responsible for taking inbound calls and completing outbound calls while

listening to the callers needs and working to fulfill the appropriate

sales opportunity for that caller to ensure retention. Agent will be

responsible for fostering customer relationships by building rapport

with the callers and creating a positive customer experience for each

caller. A combination of being an active listener, articulate, product

and sales-oriented, and possessing the ability to communicate plan

information clearly will make an ideal candidate

Essential Responsibilities and Deliverables Thorough understanding of plans, their benefits and features

Handle inbound calls in a courteous and efficient manner while utilizing listening and comprehension skills and proper grammar

Provide optimal caller experience by effectively utilizing all resources to ensure single call resolution

Maintain our high standard of professionalism and conduct

Acquire caller and enrollment related information and input all information into multiple tools while multi-tasking with accuracy. Critical Working Relationships Work closely with internal Medical Mutual of Ohio and external Consumer customers

Accept feedback from Quality Analysts, supervisors, and other sources Qualifications, Knowledge, and Skills Candidate must possess a high school diploma or equivalent

Type 35 wpm without errors

Basic computer skills

Excellent written and verbal communication skills

Professional grammar and ability to read and write English

Excellent listening and comprehension skills with an attention for detail

Multi-tasking (typing while navigating different interfaces and talking)

Availability to work flexible shifts including holidays, weekends and evenings Experience/Knowledge/Skills 1 year or more call center experience

Prior medical or health insurance experience in Medicare preferred

Knowledge of medical terminology helpful Measures of Performance Age

nts are held to but not limited to metrics such as schedule adherence, average handle time, quality scores and conversion etc. Personal Attributes Good analytical and problem solving skills #J-18808-Ljbffr