LF Customer Service Representative

Job Details Location: Lakeview Fitness, Vernon Hills, IL 60061 Position Type: Part Time Salary Range: $15.00 – $18.00 hourly Shift: Any Job Category: Support Staff Reports To Customer Service Supervisor Qualifications Minimum age 16 years. Strong people and customer service skills; effective communication with staff and public. Good math skills and ability to follow detailed work. Solid computer and keyboard skills. Previous cash handling and customer service experience preferred. Professional appearance; willingness to maintain CPR/AED certification or complete training within first 60 days. Essential Job Functions Promptly greet guests in a pleasant and friendly manner. Provide excellent customer service to all customers; maintain professional, diplomatic, and friendly relationship. Check in members and guests, collect daily fees. Register customers for membership passes, programs, and events using registration software; renew memberships and process key fobs. Review daily facility activities and upcoming events; be familiar with current programs. Accept payments, process transactions and receipts; prepare daily deposit worksheet. Comply with all cash handling procedures. Comply with the District’s dress code by wearing clean, presentable clothing and an employee name tag. Answer phone calls and handle appropriately. Answer questions about the organization, its facilities and programs; promote Park District programs and services. Use email to communicate with customers and staff. Maintain cleanliness and organization of the front desk. May be scheduled during early mornings, evenings, holidays, weekends, and peak registration demand. Provide tours of the facility as needed. Attend staff meetings as scheduled. Complete light facility cleaning, including wiping down fitness equipment, as directed. Perform periodic pool safety checks and chemical readings as trained. Rack weight equipment as needed. Perform various clerical functions: filing, copying, sorting mail, stocking brochures and pamphlets; file paperwork and assist in maintaining records; type simple tasks and material as assigned. Perform opening and closing duties of the facility as needed. Assist with special events. Act as “Manager on Duty” when a Supervisor or Customer Service Representative – Lead is not present during nights and weekend shifts. Manager on Duty responsibilities include: resolving customer concerns, processing incident and accident reports, contacting personnel for emergencies, monitoring facility via periodic walk‑throughs, and general awareness of facility and program needs. Perform related duties as required by management to meet the needs of the District and the customer. Safety and Risk Management Maintain working knowledge of all general agency and departmental safety rules. Use material handling equipment or staff assistance when lifting or moving objects 25 pounds or less. Report any work‑related or patron injuries to supervisor promptly. Attend required safety program and in‑service education meetings. Correct unsafe conditions and/or report them to supervisor. Psychological Considerations Exhibit good problem‑solving ability and good judgment in line with the mission of the Park District. Resolve problems as they arise and re‑prioritize as needed. Build relationships with public, customers, supervisors, staff, and external vendors and providers to ensure smooth operations. Physiological Considerations Frequent walking, standing, stooping, and lifting required. Environmental Considerations General work area is indoors, smoke‑free, open office environment with controlled temperature and fluorescent lighting. Cognitive Considerations Ability to communicate in English, both verbally and in writing. Time management and organizational skills to effectively perform duties. Demonstrate good customer service skills with ability to problem‑solve resident or participant complaints. Ability to make judgments respecting confidentiality of information and problem solving. #J-18808-Ljbffr Vernon Hills Park District