Field Engineer 3

Field Engineering Technician

Installs, repairs, and provides technical maintenance for product and component hardware and software, mainly on customer premises. Ensures systems operate as designed and are maintained and/or upgraded per requirements. Works collaboratively with technical colleagues to ensure customers receive timely, effective, and seamless service. Schedules services, completes all required administration, and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

Key Responsibilities:

• Provides the full range of Field Engineering support for an assigned base of large/complex clients.
• Takes complete ownership of onsite service activity.
• Performs advanced-level maintenance on all products, including low-complexity installation activities.
• Provides technical feedback on equipment, systems, and processes to improve overall service delivery.
• Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
• Identifies and resolves systemic issues within the team.
• Proactively supports the needs of other team members, providing technical assistance and expertise.
• Contributes to improved client services metrics, reporting, and documentation.
• Monitors technical and process issues, proactively informing the manager and/or team of improvement recommendations.

Key Qualifications:

• High School Diploma or GED required
• May require technical certification or an associate degree
• Generally, 2-4 years' experience in the area of responsibility

Key Responsibilities:

• As a Field/Computer Technician, you will be assigned service requests to repair Laptops and Desktops in the metro area.
• Your assignments will include repair activities such as replacing hard drives, motherboards, and keyboards.
• You may also perform whole unit swaps, repair, or replace PC peripherals.
• Must have reliable transportation as this role services the metro and surrounding areas.
• Close service tickets in real time in the Client Call Management system using Company provided phone.

Key Qualifications:

• 1+ Years of hands-on experience with laptop and desktop break-fix
• Computer-building background experience preferred
• General knowledge of laptop/desktop hardware and software, including basic knowledge of Microsoft applications
• Ability to resolve basic / non-complex problems as directed