IT Support Specialist

IT Support Specialist Million Dollar Baby Co. is seeking an IT Support Specialist to provide technical assistance to our associates across the company. The role will set up and deploy hardware and software, as well as deliver end‑user support, working closely with our systems and data teams. What you’ll be doing: Provide internal helpdesk support for associates, contractors, and visitors. Respond to, record, track, and resolve tickets using our helpdesk software. Monitor, triage, and assign Tier 1 helpdesk requests. Maintain and update the internal IT knowledgebase. Create documentation for new issues or deployments. Provision laptops and desktops (Windows 11 and macOS) for onboarding and replacements. Troubleshoot and resolve hardware, software, or basic network issues for end‑users in the office and warehouse. Support and troubleshoot the AV setup for video conferencing, including Zoom, Zoom Rooms, Slack, and conference room technology. Set up and tear down audio/visual equipment for company‑wide events. Assist with IT projects and other tasks as needed. Research and present emerging technologies to the team. What you bring to the table: Associate degree in Information Technology, Computer Science, or a related field (or equivalent experience). Previous experience in a helpdesk or IT support role, preferably 1–2 years; warehouse IT support is a plus. Basic understanding of computer hardware, software, and networking principles. Familiarity with helpdesk software and ticketing systems. Experience with provisioning and deploying computers. Legendary customer service and deskside manner. Ability to troubleshoot and resolve technical issues efficiently. Ability to prioritize tasks, manage time effectively, and handle multiple support requests simultaneously. Eagerness to embrace new technologies and adapt to changing IT environments. $65,000 – $73,000 USD per year. Benefits Health, dental, and vision insurance: 100 % of monthly premiums paid by the company. Flexible PTO. Company matching 401(k). Vacation reimbursement and wellness and enrichment subsidy programs. Matching charitable donations to the nonprofit organization of your choice. Monthly company celebrations with lunch covered. Dog‑friendly workplace. Free company swag and employee discount on products. At Million Dollar Baby Co., we’re passionate about diversity and welcome applicants from all backgrounds. Our diversity, inclusion and equity committee (DIEC) strives to break barriers for minority communities, help educate the company on pertinent topics, and work to ensure equal opportunities for existing and potential employees. Million Dollar Baby Co. is committed to providing reasonable accommodations for qualified individuals with disabilities in our application and recruitment processes. #J-18808-Ljbffr