Bilingual Spanish Merchant Support Representative

Job Description

Job Description

Company Overview

Pinpoint Payments is a trusted, customer-centric payments partner serving small to midsize businesses across the U.S. We combine strong banking relationships with cutting-edge technology to deliver customized solutions that help our clients grow. Our dedication to transparency, reliability, and service has earned us a top-tier BBB rating and a 4.8-star Trustpilot rating.

Summary

We are seeking a proactive, bilingual Merchant Support Representative who is not only passionate about delivering exceptional customer service, but also capable of assisting with light administrative and internal operations tasks. This Clearwater-based role supports our merchants with account, deposit, and terminal-related inquiries, while also contributing to internal lead tracking, reporting, and team coordination. The ideal candidate is highly organized, tech-savvy, and eager to support both our clients and internal teams in a fast-paced, high-performance environment.

While we provide comprehensive training, ideal candidates will bring the following qualifications:

Merchant Support Representative Qualifications:

• 3+ years of phone-based customer service experience (required)
• 1–2 years in the merchant processing industry (preferred)
• Bilingual proficiency (Spanish/English required)
• Strong attention to detail and organizational skills
• Ability to work independently and meet SLA deadlines
• Comfortable with technology and basic math
• Excellent verbal and written communication skills
• Proficient in Microsoft Office and Google Workspace
• Familiarity with POS terminals and virtual gateways
• Flexible availability, including after-hours and weekends as needed

Responsibilities:

Merchant Support

• Provide professional phone and email support to merchants
• Troubleshoot terminal, gateway, and funding issues
• Assist with batch, deposit, billing, and reconciliation inquiries
• Escalate complex account issues and ensure timely resolution
• Collaborate with internal teams and third-party vendors

Admin & Sales Support

• Maintain merchant records and update CRM (HubSpot)
• Coordinate internal communications, light reporting, and tracking
• Assist with uploading and assigning lead lists to sales reps
• Help support internal team initiatives such as contests, events, and lead performance tracking

Requirements

• 3+ years of phone-based customer service experience (required)
• 1–2 years in the merchant processing industry (preferred)
• Bilingual proficiency (Spanish/English required)
• Strong attention to detail and organizational skills
• Ability to work independently and meet SLA deadlines
• Comfortable with technology and basic math
• Excellent verbal and written communication skills
• Proficient in Microsoft Office and Google Workspace
• Familiarity with POS terminals and virtual gateways
• Flexible availability, including after-hours and weekends as needed

If you are passionate about helping businesses succeed through innovative payment solutions, we invite you to apply today and become a part of our dedicated team at Pinpoint Payments!