Revenue Systems Coordinator | Journey Beyond
Journey Beyond
Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.
About Journey Beyond
Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 17 brands spanning the country, connecting guests to the land, and to each other. Headquartered in Adelaide, Journey Beyond formed in 2016 and now comprises tourism brands including: iconic trains The Ghan, Indian Pacific, Great Southern, The Overland; premium small-group outback operator Outback Spirit; eco-luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, The Paspaley Pearl Farm Tour, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; our tallest members, Melbourne Skydeck and Eureka 89; the historic Vintage Rail Journeys: The Telegraph Station in Alice Springs and Monarto Safari Resort.
Joining the Journey Beyond family, you will play an integral role in supporting our business as we continue to share special places and shape lasting memories for our guests.
About You
You are a STEM graduate eager to launch your career in the dynamic field of revenue systems. Your familiarity with tools like Jira or CustomLinc would be advantageous, although those tools are not essential for success.
The ideal candidate will possess strong communication skills, both written and verbal, enabling you to convey ideas clearly and effectively. Your ability to quickly learn new systems and processes demonstrates your adaptability and eagerness to embrace change, which is vital in a fast-paced environment. You will have meticulous attention to detail which allows you to identify and resolve issues effectively, showcasing your strong problem-solving abilities. You excel at multitasking, comfortably switching between tasks as new information arises, ensuring that priorities are managed efficiently.
About The Role
As a Revenue Systems Coordinator, you will play a crucial role in providing technical support for our booking systems, ensuring seamless operations and exceptional service. Your troubleshooting expertise will help resolve user issues swiftly, while your collaborative spirit will contribute to the development and communication of new processes within the team. You’ll maintain key configurations of our booking systems and support applications, making a real impact on our operational efficiency.
Key responsibilities will include :
System administration:
· Implementing or modifying configurations within the booking systems to support new products or processes
· Updating the system as additional products, travel years or developments are created
Troubleshooting and Escalations:
· Manage workloads through a ticketing system and maintaining SLAs
· Support internal teams in resolving issues relating to booking systems and supporting infrastructure
· Gather additional information and provide it concisely to internal or external parties when escalation is required
Developments and Process Change
· Work with stakeholders to identify concerns and relay them effectively
· Provide business context and system knowledge to business analysts and developers
· Documents new and existing processes
What We Offer
· Generous discounts on Journey Beyond travel and experiences
· Study Assistance Policy
· Employee Referral Policy
· Parental Leave program
· Purchased Leave policy
· Private Health discounts
· Employee Assistance Program
· Discounts on Journey Beyond merchandise
· Flexible working environment
How to Apply
If this aligns with your skills, experience, and attitude, we can't wait to hear from you about this opportunity you've been waiting for!
Apply now. Join us!
Successful candidates are required to provide a current National Police Clearance.
A pre-employment medical may be required as part of the recruitment process.
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