Genetics Nurse Navigator: Patient Care & Coordination

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke University Hospital Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States. The largest of the four Duke Health hospitals with 1062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more. Clinical Nurse II – Day Shift Duke University Health System – Duke University Hospital seeks to hire an experienced Registered Nurse who will embrace our mission of Advancing Health Together. Department Profile The Children’s Health Center and Lenox Baker Children’s Hospital at Duke University Hospital comprise pediatric outpatient clinics. Our team is active in delivering exemplary care for each patient to ensure an excellent patient experience, every time. The Metabolic and Genetics Team at Duke Children’s is active in delivering exemplary care for each patient to ensure an excellent patient experience. Job Summary This position, Genetics Nurse Navigator, will provide triage support and care coordination for this patient population. This position will work closely with the faculty directors of Pediatric Metabolic and Genetics. The role involves establishing a strong rapport with patients and families by phone, coordinating services, and providing education and nursing support to patients and families in and out of the clinic setting. Work environment is a combination of independent work alongside team collaboration and is a supportive, dynamic and challenging environment. Qualifications A solid background in Pediatric Nursing Experience with telephone triage or managed care coordination Strong oral/written communication skills, software navigation abilities (EPIC experience preferred) Good organizational skills Flexible attitude with ability to function independently and as a team member, assisting patients/families through home care coordination and in the clinic setting Ability to communicate clearly with patients, families, visitors, healthcare team, physicians, administrators, leadership and others Work Performed RN Care Coordinator will attend clinic as needed to provide clinic coordination Patient care coordination will be done in an office setting on non-clinic days Patient population consists of patients with various genetic disorders – Down Syndrome, 22q syndrome, glycogen storage diseases, lysosomal storage diseases, metabolic/mitochondrial disorders Triage calls resolving problems within scope; gather relevant information and coordinate follow-up with providers to develop plan and convey plan back to patients. Document communication in Maestro care and manage inbasket messages regarding care. Patient care coordination involves infusion management, assisting with refills, entering labs/studies needed during appointments, triage patient phone calls, coordinating various appointments/studies, etc. Coordinate new patient appointments ensuring all necessary medical records, neuroimaging, and labs have been obtained from outside facilities. Coordinate diagnostic testing and outpatient appointments at Duke or at outside facilities. Work Hours & Shifts Full Time: Hours may vary, but will typically fall within a standard Monday–Friday, 8am–5pm schedule. Education BSN Required Experience 3 years of nursing experience required. Legal Current or compact RN licensure in the state of North Carolina required. Knowledge, Skills, And Abilities Knowledge of scope for a registered nurse; knowledge of and appropriate application of the nursing process; ability to independently seek out resources and work collaboratively; ability to establish and maintain effective working relationships; ability to communicate clearly with patients, families, visitors, healthcare team, physicians, administrators, leadership and others; ability to teach patients and families in accordance with the nursing plan of care. Equal Opportunity Employer Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Essential Physical Job Functions Specific physical and/or mental abilities may be required. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department. #J-18808-Ljbffr