Director of Operations

Job Description

Wise Staffing Group is NOW SEEKING a Director of Operations to join our corporate team! Opportunity comes with a base salary ranging from $80,000 - $100,000 annually.

Summary

Wise Staffing Group is seeking a dynamic, results-driven Director of Operations to join our corporate leadership team. This position plays a critical role in overseeing operational performance, driving organizational efficiency, and ensuring consistency in processes, procedures, and expectations across the company. This role is responsible for monitoring branch and territory performance, developing and implementing operational strategies, and partnering with executive leadership, Sales, Talent Acquisition, and other departments to support company growth, profitability, and operational excellence.

Responsibilities

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• Oversees daily operational performance across multiple branches and territories, ensuring alignment with company objectives, policies, procedures, and performance expectations.
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• Partners with the COO and executive leadership to develop, implement, and execute operational strategies that support organizational growth, profitability, and long-term business objectives.
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• Establishes and maintains standardized operational processes, procedures, and performance expectations across all branch locations.
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• Monitors and evaluates key performance indicators (KPIs), including revenue, gross profit, labor costs, productivity, client retention, and overall branch profitability.
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• Conducts regular branch visits and operational assessments to evaluate performance, identify opportunities for improvement, and reinforce company standards.
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• Collaborates with Sales and field leadership to support business development initiatives, strengthen client relationships, improve service delivery, and maximize revenue opportunities.
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• Identifies operational inefficiencies and implements process improvements designed to increase productivity, reduce costs, and improve overall organizational effectiveness.
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• Partners with Talent Acquisition and executive leadership to assess staffing needs, support workforce planning, and ensure appropriate staffing levels across the organization.
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• Supports leadership development and succession planning initiatives by identifying opportunities for employee growth, providing management coaching, and strengthening leadership capabilities throughout the organization.
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• Oversees the implementation of new operational systems, technologies, policies, and procedures, ensuring successful adoption and consistent execution across branch locations.
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• Ensures branch and territory operations maintain compliance with applicable employment regulations, company policies, client requirements, and established operational standards.
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• Prepares and presents operational reports, performance analyses, and strategic recommendations to the COO and executive leadership.
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• Serves as a key liaison between corporate leadership and field operations, ensuring operational challenges are addressed promptly and company objectives are effectively communicated and executed.
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Key Success Factors

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• 5+ years of progressive experience in staffing industry operations, multi-location management, or a related field.
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• 3+ years of experience in a regional, multi-branch, or senior operational leadership role preferred.
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• Comprehensive understanding of staffing agency operations, recruiting processes, business development, client relationship management, and branch-level procedures.
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• Strong leadership and people management skills
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• Excellent analytical, problem-solving, and decision-making skills.
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• Exceptional written and verbal communication skills.
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• Ability to manage competing priorities, navigate complex operational challenges, and make sound business decisions in a fast-paced environment.
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• Proficiency in Microsoft Office, Applicant Tracking Systems, Customer Relationship Management systems, and operational reporting platforms.
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• Ability to travel regularly to branch locations throughout the United States as business needs require.
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Work Environment

This role travel to branch locations throughout the United States to assess operational performance, support field leadership, and oversee company initiatives. 75-100% overnight travel is expected. This position requires a combination of corporate office responsibilities, field engagement, and direct collaboration with executive leadership.