MIAM Operations Advisor Senior

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

As a dedicated MIAM Operations Advisor Senior, you will work with the MIAM (Member Identity Access Management) Operations team, and partner closely with stakeholders across the business: Digital, JOIN, Fraud, Engineering, Technology, and Data & Analytics to identify risks, improve control effectiveness, and ensure issues are resolved with speed and precision. They will ensure daily authentication and identification processes and capabilities execute operationally, minimizing member friction.

This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site four days per week.

What you'll do:

• Guides and facilitates cross-functional team members in the implementation, management and oversight of fraud risk management workstreams, projects and solutions.

• Utilizes subject matter expertise of fraud risk management requirements, policies, laws, and regulations to influence business strategies and solutions and advise the business on how to strengthen and manage fraud risk requirements on business action plans, projects, or operational requests.

• Contributes to the execution of risk assessments with business partners and the lines of business to determine impact and solutions.

• Identifies operational inefficiencies and emerging fraud management risks, compliance, and control issues in the operating environment, concurrent with implementing action plans to mitigate business impact.

• Provides guidance to functional areas within Enterprise Fraud Management on regulatory requirements and requests to ensure proper execution of conduct examinations.

• Manages and responds to regulatory requirements and requests and ensures the execution of conduct examinations. Periodically briefs executive management on enterprise projects and initiatives that may impact fraud risk.

• Serves as a mentor to peers and team members for assigned area of responsibility.

• Develops and executes training plans tied to fraud risk management through understanding of regulatory and industry trends.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of relevant education and/or experience.

• 6 years of operations experience in a relevant functional area to include financial services, Fraud, AML, compliance, risk, audit, third party risk management or other related operational areas that support fraud risk management initiatives within the business.

• 4 years of fraud, compliance, risk, audit, or regulatory related experience with accountability for projects, programs, processes, or policies.

• Proven knowledge of relevant laws, regulatory, compliance, industry regulations and regulatory data sources.

• Demonstrated analytical, organizational, and problem-solving abilities requiring a high attention to detail to identify fraud risks and trends.

• Strong communication skills with the ability to collaborate and execute among cross-functional teams, including all levels of the organization and with external regulatory agencies.

• Knowledge of federal laws, rules, and regulations, to include: PCI, REG CC, REG E, UCC, FCRA, BSA/AML, Elder Financial Exploitation guidance, OCC Fraud Risk Management 2019-37.

What sets you apart:

Senior Risk & Performance

• Control Acumen: Strong Understanding of operational controls control frameworks and control effectiveness across processes and systems.

• Risk Management Assessment: Ability to identify, assess and mitigate operational and technology risks.

• Issues Management: Experience identifying tracking and resolving issues through structured remediation process.

• PRCIs & RCSAs: Proven experience conducting and supporting Process Risk Control Inventories (PRCIs) and (RCSAs) Risk & Control Self-Assessments

• Runbook Documentation: Ability to develop and maintain clear operational runbooks and procedure/process documentation.

• Cross-Functional Communication: Strong ability to collaborate and communicate effectively across business, technology, and risk teams. 

• Automation: Experience identifying and implementing opportunities to automate manual processes

• Process Optimization: Ability to evaluate workflows and implement improvements that increase efficiency and reduce risk.

• Innovative Thinking: Applies creative, “outside-the-box” thinking to solve complex operational challenges

Senior Systems/Process Optimization

• Extensive experience in Identity and Access Management (IAM), Authentication, and Identification domains

• Proven experience owning and managing complex application portfolios in an enterprise environment

• Strong understanding of operational controls, risk management, and compliance frameworks

• Experience defining and managing KPIs, SLAs, and operational performance metrics

• Demonstrated ability in incident management, triage, and root cause analysis.

• Expertise in process mapping, process improvement, and documentation methodologies (e.g., Lean, Six Sigma, BPMN)

• Strong cross-functional collaboration and stakeholder management skills

• Analytical mindset with the ability to identify inefficiencies and drive optimization initiatives

• Excellent communication skills and ability to translate technical concepts into business terms

Compensation range: The salary range for this position is: $93,770.00 - $179,240.00 .

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.