Bilingual Customer Support Specialist
Basys Processing
Career Opportunities with BASYS Processing A great place to work. Current job opportunities are posted here as they become available. Subscribe to our RSS feeds to receive instant updates as new positions become available. Maintain a positive work atmosphere by behaving and communicating in a manner consistent with the mission, vision and values of the organization. Perform a variety of activities that result in one call resolution for inbound customer support calls. Responsible for monitoring and assisting with merchants’ Payment Card Industry compliance. Duties & Responsibilities Essential Functions Serves as first line of support for merchant and partner issues and inquires. Resolves product or service problems by researching and determining the cause of the problem, expediting correction and documenting and following up to ensure resolution. Obtains and evaluates all relevant information to handle product and service inquiries. Provides escalated technical support to customers among a variety of product categories, resolving issues according to prescribed standards and procedures. Works with internal departments to ensure a high level of support for the merchant and partner. Proactively contacts merchants for PCI compliance needs, assists with the completions of PCI questionnaires, schedules and monitors applicable PCI scans. Additional Responsibilities Identifies and documents hardware and software issues that require further escalation and tracks them through to resolution. Provides software and terminal training to merchants and assures compliancy standards are met. Updates merchant information in databases as needed. Escalates issues to Supervisors when necessary. Completes other assigned duties and projects as requested. Requirements Ability to speak and write English and Spanish fluently Strong communication, both written and verbal Exceptional interpersonal and rapport building skills A patient and empathetic attitude Strong time management and organizational skills Adaptability and flexibility Comfortable working in fast-paced environments Troubleshooting skills, either basic or advanced, depending on the role and industry Phone skills, including familiarity with complex or multi-line phone systems In-depth knowledge of a company's products and/or services This role is eligible for a hybrid schedule. Up to one day per week may be worked remotely in accordance with the telecommuting policy. Education & Experience Associate’s or Bachelor’s Degree Preferred A minimum of 1 year experience in a financial institution or customer service required Strong Communication Skills Required Proficiency in Microsoft Office Suite, CRM Basys provides technology and payment integration solutions for businesses across the country and Canada. We treat our team, clients, and vendors like people, not numbers. BASYS is proud to maintain the industry leading Net Promotor Score and a 90% customer retention rate of clients that continue to process, in an industry where retention rates often average closer to 70 to 75%. We feel that this is a perfect example of how our customer-oriented business model sets us apart. #J-18808-Ljbffr Basys Processing
$23 per hour
Customers remember two things: how fast you solved the problem—and how you made them feel while you did it. As aCustomer Support Specialist, you’ll be the trusted first point of contact for merchants... ...questionnaires, scans, follow-ups) Bilingual skills (may be eligible for a...BilingualWork at officeShift work- ...of activities that result in one call resolution for inbound customer support calls. Responsible for monitoring and assisting with... ...with the telecommuting policy. This role is eligible for a bilingual pay differential for eligible languages. Education & Experience...BilingualWork at officeRemote workShift work1 day per week
- A leading home improvement retailer is seeking a Pro Customer Service/Sales Team member to deliver exceptional service to professional... .... Experience in customer service or sales is preferred, and bilingual communication skills may be advantageous depending on location...BilingualFor contractors
- eCapital in Lenexa, KS is seeking a Bilingual Client Experience Specialist to greet clients, provide guidance, and build lasting relationships. You will educate clients on services, assist with onboarding, and impact client success through cross-department coordination...Bilingual
$100k
...connections by helpingpeople and communities byacquiringnew residential customers in assigned non-bulk multi-dwelling unit (MDU) properties with... .... HowYou'llMake an Impact Actively and consistently support all efforts to simplify and enhance the customer experience....BilingualWork experience placementLocal areaVisa sponsorshipAfternoon shift- eCapital is seeking a Bilingual Customer Service Specialist to join our Lenexa, KS office. You will greet clients over the phone, provide expert guidance, resolve concerns, and help onboard new clients to our funding solutions. You should be fluent in Spanish and English...BilingualWork at office
- ...Client Relations Specialist Support Clients. Strengthen Care. Grow Your Career. Maxim Healthcare... ...their care and provide exceptional customer service. Why You'll Love This Role:... ...join a team that values your dedication and bilingual skills. Maxim Health SystemsBilingualWeekly payWork at officeLocal area
$19.23 - $21.63 per hour
...Part-Time Customer Care Specialist – Roofing & Construction | $19.23–$21.63/hr | Kansas City, MO Part-Time | ~30 Hours/Week | Flexible Scheduling | Headquarters | Bilingual a Plus About Shamrock Shamrock Roofing & Construction is a family-owned roofing and construction...BilingualHourly payPart timeMonday to FridayFlexible hoursWeekend work- ...Financial Account Representative will focus on maintaining assigned customers' accounts receivable portfolios. Ideal candidates will possess... ...deadlines Experience in the financial industry a plus Bilingual skills with fluency in Punjabi and English are a must (must be...BilingualWork at office
- ...functions of the company. A CSR will step outside the "normal" customer service interaction and intentionally create a person-to-... ...of 2 years of life & health insurance experience preferred. Bilingual is a plus. Ability to communicate in an assertive but positive...BilingualWork at officeMonday to Friday
- ...assist with multiple company functions Create person-to-person customer service experiences that provide both requested and needed... ...Minimum of 2 years of life & health insurance experience preferred Bilingual is a plus Excellent telephone communication skills, including...Bilingual
- Job Category Org: Store Customer Service Rep Company Description New location Job Description... ...by maintaining a friendly and supportive attitude Qualifications Excellent verbal... ...Previous customer service experience preferred Bilingual skills (English/Spanish) a plus, but not...BilingualLocal areaShift workAfternoon shift
- ...dealership and is where our sales and service departments look for new customers. First impressions are key in this position as you are talking... ...Must be goal driven Must be flexible and reliable Bilingual a plus!! McCarthy Employment Perks ~ Closed on Sundays! ~...BilingualFlexible hours
$20 per hour
...Client Experience Specialist We are on a mission to provide innovative... .... Qualifications Customer service pro with strong communication... ...a bonus but not required. Bilingual candidates in Spanish &... ...applicant tracking system to support resume screening by comparing...BilingualHourly payWork at office$33.07k - $43.51k
We are seeking a Spanish-speaking (Spanish speaking) Customer Success Agent to join our Support Team. We are looking for skilled candidates with excellent... ...to multitask, prioritize, and manage time effectively Bilingual - Spanish speaking State-Specific Salary Range...BilingualLocal area- ...Job Description Job Description Customer Support Representative Location: Lenexa, KS (Hybrid) Schedule: Monday-Friday, 10:00am... ...work remotely one day per week based on company policy. ~ Bilingual candidates may be eligible for additional pay. If you...BilingualContract workWork at officeRemote workMonday to FridayShift work1 day per week
$19 - $24.5 per hour
...resolution issues with heightened customer focus Answer inbound phone... ...360) Provide technical support for enhanced security... ...is for the Customer Support Specialist I CCS, Customer Support Specialist... ...applicable differentials (geographic, bilingual, or shift) that could be...BilingualHourly payFull timeWork at officeMonday to FridayShift work2 days per week- ...Bilingual Spanish-Speaking Customer Support Specialist II More than a mission, C2FO is a better financial system, changing the way every business gains access to the working capital they need to thrive. At C2FO, everyone is an employee-owner which means we're all invested...BilingualWork at officeWork from homeWorldwideFlexible hours2 days per week
- ...Customer Service Representative Nazdar has been in business for over 100 years and is... ...experiences. As a CSR, you will provide customer support by handling inquiries as they relate to... ...new technology and tasks quickly Bilingual in English and Spanish is a plus. One...BilingualRemote jobTemporary workWork experience placementFlexible hours
$20.35 - $31.73 per hour
...accordance with the Linehaul plan. Adheres to Linehaul schedules and supports efforts to maximize capacity, minimize partial trailer loads... ...click below to learn more about the E-Verify program: E-Verify Notice (bilingual) Right to Work Notice (English) / (Spanish)...BilingualPart timeWork at office$20 - $22 per hour
...for growth, competitive benefits, and a supportive work environment, LKQ is the place to be... ...and existing company products, providing customer service, evaluating customer needs, and... ...experience and knowledge of automotive parts. Bilingual English/Spanish. Knowledge/Skills/...BilingualDaily paidTemporary workPart timeNight shift$17 - $22 per hour
...Hybrid Customer Support and Warehouse Rep Kansas - Lenexa, KS 66219-1224 Salary Range $17.00 - $22.00 Hourly Position Type Full Time... ...certification and experience using a wet saw are a plus. ~ Bilingual in Spanish and English preferred, or other language as...BilingualHourly payFull timeFor contractorsLocal areaImmediate start- ...diverse needs to Spanish speakers in the metro however being bilingual is not a requirement. Role Description As an Account Manager for... ...Agency, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations...BilingualWork at officeRelocation packageFlexible hours
- ...Bilingual Client Ar Specialist I At TreviPay, we believe loyalty begins at the payment. Thousands of... ...employees are challenged and empowered in a supportive, collaborative, entrepreneurial... ...teams and external clients, customers and merchants. The individual must display...BilingualTemporary workWork at officeFlexible hours
- ...role in helping TACO NACO KC run smoothly every day. This person supports our leadership team with organization, communication, and... ...people ~ Ability to handle sensitive information responsibly ~ Bilingual (English/Spanish) is a big plus What We Offer...BilingualWork at officeFlexible hours
- ...operations including greeting and checking in customers and visitors, answering calls, copay... ...patient with MyChart activation and support, including how to complete check-in online... ...setting. Preferred Language Skills ~- If bilingual-Documented proof of competencies via...BilingualFull timeWork at office
- ...leading home improvement retailer in Kansas City is seeking a Pro Customer Service/Sales Team member dedicated to delivering exceptional... ...and be proactive in driving sales to meet monthly goals. Bilingual communication skills may be preferred, and collaboration with...Bilingual
- ...Executive Support SpecialistThe Executive Support Specialist is an administrative professional who supports members... ...Support executive engagement with customers, partners, industry groups, and external... ...or business intelligence tools.Bilingual or multilingual skills are a...Bilingual
- ...home improvement retailer in Olathe, KS, is looking for a Pro Customer Service/Sales team member to deliver exceptional service to professional... ...should possess strong customer service and sales skills, and bilingual abilities may be preferred. This is a full-time onsite...BilingualFull timeFor contractors
- A leading home improvement retailer is seeking Pro Customer Service/Sales Team members in Independence, MO. This role involves... ...excel in maintaining professional relationships and supporting store goals. Bilingual skills are preferred in some locations. Join a dynamic...BilingualFor contractors
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