Sustaining Product Quality Manager

Overview Join the dynamic Sustaining Product Quality Engineering team at Apple. We partner closely with Engineering, Operations, and AppleCare teams to ensure our customers continue to have the best experience possible. Responsibilities Own and drive key quality metrics for all sustaining programs Bring up strategic manufacturing sites across different geographies with OEM partners Plan field readiness for new product launch partnering with AppleCare and engineering, including planning and driving Early Field Failure Analysis (EFFA) Monitor customer experience metrics in the field, quality metrics at OEM sites, and work on quality critical issues Collect and analyze data to identify emerging quality issues, and assess impact of corrective actions Lead weekly Quality Improvement Forums to drive ongoing product improvements with multi-functional partners including Manufacturing, AppleCare, and Engineering teams Lead critical quality issues investigations, technical failure analysis to support root cause analysis, failure replication, and issue resolution Drive design, process, and reliability test improvements to improve warranty return rate Provide sustaining quality data insights to cross functional teams to support new product baseline, design/process/test improvements, and perform reliability risk assessments Conduct periodic reviews of Field/Factory Quality Data with OEM partners Generate Product Health summaries on a regular basis Provide regular VP level communication of product quality Develop automated data reporting tools for internal and cross-functional communication Ensure operational technical readiness for all phases of the introduction cycle, including driving contract manufacturer preparation for pre-production builds Support and attend product development builds as required Travel internationally (~20%) Preferred Qualifications MS in Mechanical, Industrial, Systems Engineering or equivalent Technical systems knowledge related to electronics and mechanical assembly Broad software knowledge (OS & test related) Knowledgeable in data analysis and interpretation ; Tableau scripting and JMP scripting knowledge is preferred Proven experience in Quality Engineering, Reliability, and Failure Analysis. Experience partnering with international contract manufacturers in mass production; experience traveling to manufacturing sites Clear and consistent communication, including exec level presentation skills Must be a self starter with innovation, integrity, and attention to detail Project management experience Outstanding communications skills Minimum Qualifications BS in Mechanical, Industrial, Systems Engineering or equivalent 5+ years of experience in manufacturing, field quality, and/or development of new products Pay & Benefits Base pay range: $133,500 to $246,200, depending on skills, qualifications, experience, and location. Apple offers employee stock programs, discretionary restricted stock unit awards, and the ability to purchase Apple stock at a discount through the Employee Stock Purchase Plan. Benefits include comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and reimbursement for certain educational expenses. This role may also be eligible for discretionary bonuses or commission payments and relocation assistance. Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program. #J-18808-Ljbffr PVH (Tommy Hilfiger/Calvin Klein)