Choices / SNAP/ NCP Program Manager

Job Description

Job Description

Career Team is a leading workforce development organization on a mission to transform lives.  We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country.  At Career Team, we're solving today's unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you'll feel right at home here.

TITLE: Choices / SNAP/ NCP Program Manager

REPORTS TO: Deputy Director

LOCATION: Deep East Texas Workforce Development Area

EMPLOYMENT TYPE: Full-Time, Exempt Employee 

Career Team is hiring a full-time CHOICES/SNAP/NCP Program Manager to serve customers across the CHOICES (TANF), SNAP Employment and Training, and Non-Custodial Parent (NCP) programs. This position provides oversight and coaching to the CHOICES/SNAP/NCP Career Advisors. The Program Manager oversees the day-to-day operations of the Career Advisors, assesses caseload shape, completes monthly report-outs, and trains staff in case management activities related to the CHOICES, SNAP, and NCP programs as outlined in the current program design. Work is performed under the supervision of the Deputy Director.

Your Impact on Career Team's Success:

• Provide oversight and coaching to the CHOICES/SNAP/NCP Career Advisors
• Approve enrollment applications and support services, and oversee program referral pathway processes
• Manage and lead program staff to meet or exceed performance goals, ensuring Career Advisors maintain accurate case records and files with no disallowed costs on eligibility
• Plan and implement a quality management model for continuous improvement and customer satisfaction
• Use Work In Texas reports to analyze and support performance activities
• Evaluate all performance goals at the start of each program year and establish procedures to ensure staff follow prescribed strategies for each performance measure
• Ensure appropriate corrective action is taken to address deficiencies
• Assist in developing and implementing casework service plans for complex cases
• Direct and supervise the work of program staff, fill open positions in a timely manner, deliver timely coaching, and conduct employee evaluations on schedule
• Identify and address staff training needs
• Visit Career Advisors at access points to ensure connectivity and strong partnerships
• Identify, build, and maintain community partnerships and collaborate with other professionals
• Complete monthly report-outs and prepare and present reports of activities and accomplishments
• Address customer complaints fairly, using strong customer service as a guide
• Model Extreme Customer Service behaviors in all interactions with internal and external customers
• Approach each day and task with a "ZAG" mindset
• Other duties and projects as needed

This position is expected to be 100% onsite. The selected candidate will be required to work onsite at the listed location.

To Qualify for This Role, You Must Have:

• Bachelor's degree in Business Administration, Psychology, Social Services, or a related field, or equivalent experience, plus 2 to 4 years of proven management experience
• Knowledge of and hands-on experience with CHOICES (TANF), SNAP Employment and Training, and Non-Custodial Parent (NCP) program operations, policies, and performance requirements
• Strong business knowledge of customer service best practices and performance management, with experience in training and coaching/mentoring
• Strong project management, organizational, personnel, problem-solving, and data analysis skills, with the ability to interact with employees at all levels
• Excellent interpersonal skills and strong written and oral communication skills
• Strong technical skills, proficiency in Microsoft Office, and a commitment to accountability in a continually improving quality environment
• A Valid Driver's License

Additional Skills/Knowledge Career Team Would Love for This Role:

• Master's or MBA degree
• Knowledge of the Deep East Texas region and its employers, community organizations, and workforce partners
• Strong computer skills in MS Excel and Google Sheets
• Bilingual or multilingual
• Outstanding ability to multitask and be proactive
• Training in trauma-informed care, evidence-based practice, and/or whole family services

Salary: $61,000 - $66,000/yr

Travel: As Needed

About Career Team:
Founded in 1996, Career Team, LLC is a private workforce development organization.

Career Team's outstanding record of accelerating the human condition  has resulted in numerous honors:

• Named by Inc. Magazine as one of America's 500 fastest growing privately held companies
• Recipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovation
• Featured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions program
• Invited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training provider

As a socially conscious organization, Career Team has found a healthy balance between for-profit innovation and community enrichment. Looking ahead, the organization will continue to close the nation's opportunity divide with additional government-funded workforce sites; while also building staff capacity of workforce funding sources and industry providers. See   for more information.

Career Team is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Background Check Requirements. Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position.

California Consumer Privacy Act ("CCPA").  Career Team is committed to complying with the CCPA and all data privacy and laws in the jurisdictions in which it recruits and hires employees. Career Team collects and uses Personal Information for human resources, employment, benefits administration, health and safety, and business-related purposes and to be in legal compliance. Below are the categories of Personal Information we collect and the purposes for which we intend to use this information:

Identifying information , such as your full name, gender, date of birth, and signature;  Demographic data , such as race, ethnic origin, marital status, disability, and veteran or military status; Contact information , such as your home address, telephone numbers, email addresses, and emergency contact information;  Dependent's or other individual's information , such as their full name, address, date of birth, and Social Security numbers (SSN);  National identifiers , such as SSN, passport and visa information, and immigration status and documentation;  Educational and professional background , such as your work history, academic and professional qualifications, educational records, references, and interview notes;  Employment details , such as your job title, position, hire dates, compensation, performance and disciplinary records, and vacation and sick leave records;  Financial information , such as banking details, tax information, payroll information, and withholdings; Health and Safety information , such as health conditions (if relevant to your employment), job restrictions, workplace illness and injury information, and health insurance policy information;  Information Systems (IS) information , such as your search history, browsing history, login information, and IP addresses on the Company's information systems and networks;  Biometric information , such as facial recognition, fingerprints, iris or retina scans, keystroke, or other physical patterns; and Geolocation data , such as time and physical location related to use of an internet website, application, device, or physical access to a Company office location.

The Company collects Personal Information to use or disclose as appropriate to:

(1) Comply with all applicable laws and regulations; (2) Recruit and evaluate job applicants and candidates for employment; (3) Conduct background checks; (4) Manage your employment relationship with us, including for: (a) onboarding processes; (b) timekeeping, payroll, and expense report administration; (c) employee benefits administration; (d) employee training and development requirements; (d) the creation, maintenance, and security of your online employee accounts; (e) reaching your emergency contacts when needed, such as when you are not reachable or are injured or ill; (f) workers' compensation claims management; (g) employee job performance, including goals and performance reviews, promotions, discipline, and termination; and (h) other human resources purposes; (5) Manage and monitor employee access to company facilities, equipment, and systems; (6) Conduct internal audits and workplace investigations; (7) Investigate and enforce compliance with and potential breaches of Company policies and procedures; (8) Engage in corporate transactions requiring review of employee records, such as for evaluating potential mergers and acquisitions of the Company; (9) Maintain commercial insurance policies and coverages, including for workers' compensation and other liability insurance; (10) Perform workforce analytics, data analytics, and benchmarking; (11) Administer and maintain the Company's operations, including for safety purposes; (12) For client marketing purposes; (13) Exercise or defend the legal rights of the Company and its employees, and affiliates, customers, contractors, and agents; and (14) to comply with requirements of government grants, including, but not limited to, program and audit requirements.