Director of Campus Technology | Help Desk, Networking (Cisco), & Systems Administration | Onsite at Bergen Community College (Paramus, New Jersey)

This job is with Ellucian, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. About Ellucian

Ellucian powers innovation for higher education, partnering with approximately 3,000 customers across 50 countries, serving more than 21 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, including data-rich tools for student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners and user community of more than 45,000 provides best practices leading to greater institutional success and achieving better student outcomes.

The Director of Campus Technology  leads a small team of server and network administrators delivering enterprise data center support and services. Also manages campus Help Desk and Desktop Support staff. Performs other job related duties as required and reports directly to the Chief Information Officer (CIO).

Where you will make an impact

• Provide first line management and hands-on technical coordination of on-site technology staff, plus several student workers in a higher education environment. Perform full scope of supervisory responsibilities.
• Ensure the stable operation of enterprise connectivity for the college. This includes but not limited to planning, developing, installing, configuring, maintaining, support, and optimizing all local and wide area network hardware and connections, wired and wireless, server and storage, associated software, and communication links.
• Prepare financial budgets and present proposals for capital projects to senior executives.
• Assess college's technology needs and make upgrade recommendations. Instrumental in setting short and long term IT implementation goals.
• Interact and negotiate with vendors and contractors to secure value-added products and services.
• Maintain disaster recovery documentation of procedures, access, contacts, and inventory for area of responsibility. Protect sensitive data, systems and applications from external threats.
• Research industry best practices, benchmarks and tools and identify opportunities to incorporate into college best practices

What you will bring

• Minimum 7 - 10 years' experience showing advancement, which includes management and/or leadership within IT Service Management and general higher education industry experience.
• Strong understanding of Cisco networking, Virtualized Server farms (VMWare), Storage technologies, Wi-Fi technologies, Telecommunications, and Windows Desktop Support Services.
• Strong understanding of industry trends and standards.
• Strong end user orientation and strong work ethic to manage emergencies off hours.
• Solid organizational skills. Ability to work with staff, faculty, and administration at all skill and management levels. Can do attitude and exceptional written and verbal communication skills.
• Strong written and oral communication skills to represent Ellucian within the team and with client Executives.
• Able to work independently with minimal supervision.
• Strong ability to analyze workflows and delegate goals.
• Proven experience in implementing and monitoring complex technical projects.
• Experience working with architects and engineers to design technology for new building projects.
• Experience supporting Cloud deployments (e.g. Infrastructure as a Service - IaaS) and supporting integrations with Cloud deployments (e.g. Integrating local ERP with hosted Software as a Service- SaaS - providers)
• Microsoft Active Directory, Microsoft and Tomcat Web Services, Single Sign On (SSO), and Mobile solutions, a definite plus.
• Experience with Emerging technologies e.g. Office 365 Collaboration Suite, Artificial Intelligence, Virtual Reality/Augmented Reality, 3-D Printing.

• Comprehensive health coverage: medical, dental, and vision 
• Flexible time off 
• Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests
• 401k w/ match & BrightPlan - to help you save for the future
• Parental Leave
• 5 charitable days to support the community that supports us
• Telemedicine
• Wellness
  • Headspace Care (mental health)
  • Wellbeats (virtual fitness classes)
• RethinkCare & Wellthy- caregiver support
• Diversity and inclusion programs which provide access to internal employee resource groups 
• Employee referral bonuses to encourage the addition of great new people to the team
• We Foster a learning culture with:
  • Education Assistance Program 
  • Professional development opportunities
  • LinkedIn Learning 

#LI-JG1
#On-site