Client Services Manager - Digital Account Management

Engagement Manager: You will work closely with Strategic Account Managers to explore opportunities for further integration of LexisNexis solutions into the clients’ operations. You will also present quarterly business reviews (QBRs) to various stakeholders, including executives and business owners, leveraging your expertise as a trusted advisor to maintain a pulse on the customer’s needs and objectives. Must be able to travel up to 30% of the time. Valid passport required. Expert-level consultative skills with the ability to collaborate and to explore options and solve customer problems. Expert-level ability to use data quality concepts and tools to effectively resolve client issues, while valuing client needs as high priority. Ability to clearly communicate fraud risks and mitigation plans to both technical and non-technical stakeholders, often through detailed reports and presentations. Working and demonstrate proficiency in SQL Expertise in project governance, client delivery, and managing complex implementation projects. Strong organizational and multitasking skills to ensure smooth project execution, tracking KPIs, timelines, and resource allocation. Must be articulate within the language requirements Expert-level ability to deliver client presentations and performance analysis via the telephone and in-person to high-level clients and senior management Create a professional services roadmap to plan and drive client engagement efforts Proficient with MS Project (and similar tools) Ability to collaborate with cross-functional teams, such as Strategic Account Managers, fraud analysts, technical consultants and product teams. Bachelor's degree or equivalent experience required. Proficiency in Python is a plus! 7+ years client-facing/consulting experience preferred Working knowledge of SaaS and “big data” (e. g. PMP or similar certification a plus! Experience analyzing, identifying, or mitigating fraud. Expert-level relationship building skills and the ability to collaborate and interact effective with internal and external clients Expert-level time management skills and strict adherence to timelines, with the ability to operate within a structured approach and to deliver results Coordinates timely implementation of product enhancements and bug fixes with product management team Works with the product team to further develop knowledge on particular solutions to enhance the client's experience with LexisNexis Risk Solutions. Geographic differentials may apply in some locations to better reflect local market rates. This job is eligible for an annual incentive bonus. Application deadline is 11/30/2026. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact . We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. #J-18808-Ljbffr Nextens