Restaurant Supervisor, Full Time- Hotel Mockingbird

Restaurant Supervisor

At Hotel Mockingbird, we blend timeless character with a fresh, spirited take on hospitality in Dallas' Park Cities neighborhood. With thoughtfully layered design, a vibrant social energy, and dynamic dining and bar experiences, Hotel Mockingbird is a place where stories unfold and connections take flight. From chef-driven menus to lively, inviting bar spaces, our food and beverage offerings are as memorable as our guest experiences. Our Curators thrive in an engaging, people-first environment, creating personalized moments and unforgettable stays every day.

Department: Food and Beverage Reports To: Restaurant Manager Status: Non-Exempt

The Restaurant Supervisor is responsible for overseeing daily front-of-house operations to ensure an exceptional guest experience, smooth service flow, and adherence to established standards. This role leads the team during service, providing direction, support, and real-time coaching to ensure consistency, quality, and efficiency.

Primary Job Duties:

• Supervises and directs the prompt, efficient and friendly services of all food and beverage.
• Ensures all opening, closing and running side work is completed daily in accordance with standard checklist.
• Acts as a liaison between kitchen and front of the house employees and operations.
• Assists in the training and development of team members. Ensures employees are trained on the restaurant menu, daily specials, job knowledge, daily operations, guest service and cash-handling and tip policies.
• Ensure staff members are maintaining a clean, safe, and sanitary work environment.
• Works quickly and independently to resolve operational and/or guest issues when necessary, ensuring proper follow-through with management.
• Provides helpful counsel to those who need assistance.
• Provides management with updates regarding employee performance.
• Performs additional duties as directed by management.

Knowledge, Skills and Abilities:

Must be age 21 or older.

• Ability to demonstrate leadership through maintaining a high level of responsibility, trust, and heart for service.
• Ability to think and communicate clearly in high pressure situations.
• Ability to move quickly and gracefully throughout the dining room.
• Demonstrate basic math skills with excellent reading, writing and verbal communication skills.
• Knowledgeable of the menu, ingredients and cooking techniques. Knowledgeable of drink recipes and pricing.
• Ability to confidently make food and beverage pairing recommendations.
• Ability to execute professional wine service.
• Knowledgeable of pre-check register operation.
• Knowledgeable of computer operations and ordering procedures.

Physical Demands:

• Ability to stand and exert fast-paced mobility for periods of 4 hours or more with a high energy level.
• Ability to lift, balance and carry large oval dining room service trays.
• Ability to lift 15-30 pounds and exert fast-paced mobility between the dining room and kitchen for periods of up to 4 hours in length.